Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1730 posts

Uber Geek


# 173585 28-May-2015 13:50
Send private message

Well, after a few months' wait due to consents etc, my fibre was connected with ONT and modem installed and configured yesterday.  However, the modem currently has no internet connection.  Do I need to do anything else to have this service provisioned?  My understanding from reading elsewhere on GZ is that this should be done automatically.  I'm possibly being impatient here I know

Also, on the tripleplay device, is there any way to stop the DSL light flashing the whole time?  Presumably this means it's trying to establish a DSL connection, but it's never going to achieve that because there is nothing connected to the DSL port

Create new topic


1730 posts

Uber Geek


  # 1314133 29-May-2015 14:01
Send private message

Well, just spent over an hour on the line to Slingshot trying to get this sorted out, with the end result that they need to disconnect my VDSL service and leave me without internet connection for up to 10 days while they work out what's wrong with the UFB connection.  Lots of reboots, "it should be working", re-entering passwords, "it looks like it's working from our end" etc etc.  I've had to put back the date when they even start to look for the fault until after the weekend because I have zero confidence that they would do anything over the long weekend

Does it really need to be this difficult Slingshot?  And presumably, you'll be fine with the bill for mobile data I send you for the ten days that will be the only internet connection my family has?



1730 posts

Uber Geek


  # 1316978 3-Jun-2015 20:42
One person supports this post
Send private message

Finally got this resolved today - turns out the ONT had some incorrect config settings that Chorus had to remotely correct

Then, no outgoing phone calls - a small tweak to VOIP settings with helpdesk sorted that
 
Remaining problem is speed - only 30 down 10 up, apparently that is a side effect of the trouble shooting they were doing and will be corrected in the next few days

 
 
 
 


1611 posts

Uber Geek


  # 1317019 3-Jun-2015 21:26
Send private message

Chorus provides some tools to the ISP to troubleshoot DSL connections: is the link up, what speed it is at, etc. None of these are available for fibre. Troubleshooting fibre is a stab in the dark for the ISP as well as the customer.

The cutting off the DSL before the fibre is working part is bad though, did they explain why they are doing that?



1730 posts

Uber Geek


  # 1317039 3-Jun-2015 21:31
Send private message

They said they couldn't trouble shoot the UFB fully with the DSL still active

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.