Why do Flip state that you need a VDSL2+ modem when such a standard doesn't exist?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Why do Flip state that you need a VDSL2+ modem when such a standard doesn't exist?

Spong

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#175557 3-Jul-2015 17:52

Flip state you you need a VDSL2+ modem if you want to connect to their VDSL service in their "Buy or BYO modem" area. https://flip.co.nz/what-you-need-to-know/

In addition they say they can sell you one here. http://support.flip.co.nz/hc/en-gb/articles/204734070-What-type-of-modems-do-Flip-offer-

I've had a client ask me about this, and my research shows that no such animal exists yet. Maybe I'm too old and got this all wrong?

I thought Chorus provide VDSL2 and that's what Flip are reselling? Has some marketing guru got ADSL2+ and VDSL2+ mixed up maybe?

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Dolts

214 posts

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#1336583 3-Jul-2015 18:30

Simple error I guess for a marketing team.

Jase2985

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#1336618 3-Jul-2015 19:46

are you just concerned that they have a + after the VDSL2?

both terms are commonly used and a VDSL2+ device works on a VDSL network so yea

look at most other ISP's they just call it VDSL

Spong

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#1336623 3-Jul-2015 20:08

Jase2985: are you just concerned that they have a + after the VDSL2?

both terms are commonly used and a VDSL2+ device works on a VDSL network so yea

look at most other ISP's they just call it VDSL

I'm concerned that a client was told that they specifically need a VDSL2+ modem, and I'd never heard of this except on Flip's site. Where is the term VDSL2+ commonly used elsewhere, apart from sites that probably don't actually know what they're saying?

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Inphinity

2780 posts

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#1336624 3-Jul-2015 20:11

I imagine they simply think the '+' means "or higher', when in DSL land it typically denotes an extension of the original standard.

benmcmahon

1 post

Wannabe Geek

#1337649 6-Jul-2015 09:55

Definitely a marketing mistake (ie, mine). As it's next iteration of ADSL 2+ technology.

We will get the '+' removed today.

Thanks for bringing this up.

lumberg

57 posts

Master Geek

#1352200 26-Jul-2015 22:07

I found the same problem looking at the FAQ section of the VDSL pricing page " At Flip, pretty much any VDSL modem/router will work as long as it's VDSL2+ compliant. You can find that out in the manual, it's also usually on the box somewhere. ADSL modems will not work. " It had me stumped cause I haven't seen VDSL2+ modems anywhere this post cleared it up cheers.

Flip

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Flip

#1352581 27-Jul-2015 14:28

lumberg: I found the same problem looking at the FAQ section of the VDSL pricing page " At Flip, pretty much any VDSL modem/router will work as long as it's VDSL2+ compliant. You can find that out in the manual, it's also usually on the box somewhere. ADSL modems will not work. " It had me stumped cause I haven't seen VDSL2+ modems anywhere this post cleared it up cheers.

Whoops, we'll get that updated! Can you link me to the article you've spotted?

I've found this one: http://support.flip.co.nz/hc/en-gb/articles/204486914-VDSL-Upgrade-How-much-does-it-cost-and-how-long-will-it-take- which references "VDSL2+" but the content seems to be different to what you've quoted, so I'm worried there might be another one hiding somewhere. :)

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lxsw20

3552 posts

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#1352583 27-Jul-2015 14:31

https://flip.co.nz/content/files/VDSL_Naked_Summary_A4_v4.pdf

lumberg

57 posts

Master Geek

#1352586 27-Jul-2015 14:32

https://flip.co.nz/what-does-flip-cost/ Under FAQ " What Modem Will I Need"