[Snap] Current Snap VDSL customer to 2D VDSL

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Current Snap VDSL customer to 2D VDSL

Hatch

797 posts

Ultimate Geek

#177277 28-Jul-2015 16:10

Just trying to clarify a couple things.

I'm a current VDSL customer out of contract. I would be happy to move to the $89 unlimited offer, get $10 off as I'm already with 2D mobile and sign up for 12 months with static IP and a new modem.

Can I assume i don't have to pay the $99 connection fee. Are 2D/Snap still using Fritzbox modem/routers?

I know it is early days as the switch has literally just pulled. Any info is greatly appreciated.

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797 posts

Ultimate Geek

#1353545 28-Jul-2015 16:16

Uh just realised there is a $15 extra fee for "Snap/2D voice plus".

I'm not sure that economically the new plan makes any sense. Time to shop around for other VDSL providers perhaps?

Is there anyway to access previous snap account statements etc?

Psilan

856 posts

Ultimate Geek

#1353563 28-Jul-2015 16:42

I am on Naked VDSL unlimited.
I called up to change and you DO have to pay a connection charge! I asked what for, but there is no explanation.

The only way to avoid this is to take another contract term, and they supply new modems, even to current fritzbox users.

I wanted to port my wife's number to 2 degress and sign up to VDSL unlimited, but the connection fee outweighs the gain.
Pretty weird...

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Hatch

797 posts

Ultimate Geek

#1353566 28-Jul-2015 16:47

I called up to change and you DO have to pay a connection charge! I asked what for, but there is no explanation.

I would complain to Snap/2DG first about this then, take it up with the TDR.

http://www.tdr.org.nz/making-complaint/make-complaint

It doesn't make sense, but then I'm no expert on these matters.

sidefx

3716 posts

Uber Geek

Trusted

#1353571 28-Jul-2015 17:07

Hatch:
I called up to change and you DO have to pay a connection charge! I asked what for, but there is no explanation.

I would complain to Snap/2DG first about this then, take it up with the TDR.

http://www.tdr.org.nz/making-complaint/make-complaint

It doesn't make sense, but then I'm no expert on these matters.

I'm pretty disappointed if this is the case, but I don't think the TDR would make any sense, as I believe they are allowing customers to stay on the grandfathered plans?? Don't get me wrong, I hope they change this policy and allow existing (loyal) customers to move to the new plans without having to a new connection fee and signup for a new contract\modem...

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Zeon

3918 posts

Uber Geek

Trusted

#1353573 28-Jul-2015 17:11

Just ont his, if you changed to 2degrees broadband do you keep your existing static IPv4 and IPv6 allocations?

Speedtest 2019-10-14

Hatch

797 posts

Ultimate Geek

#1353575 28-Jul-2015 17:12

I'm pretty disappointed if this is the case, but I don't think the TDR would make any sense, as I believe they are allowing customers to stay on the grandfathered plans?? Don't get me wrong, I hope they change this policy and allow existing (loyal) customers to move to the new plans without having to a new connection fee and signup for a new contract\modem...

There should be a strong argument that as a carried over new customer, that you shouldn't have to pay a connection fee for what is essentially just a new plan. The same IT infrastructure is being used because behind the scenes it is still Snap as I understand it. It is only a variation as to the contractual term.

I see no reason NOT to take a complaint to the TDR.

Psilan

856 posts

Ultimate Geek

#1353642 28-Jul-2015 18:47

Hatch:
I called up to change and you DO have to pay a connection charge! I asked what for, but there is no explanation.

I would complain to Snap/2DG first about this then, take it up with the TDR.

http://www.tdr.org.nz/making-complaint/make-complaint

It doesn't make sense, but then I'm no expert on these matters.

I logged a support call via the website.
I presume if the support call resolves in my favour then there won't be any point in complaining. Will see what happens.

It is ridiculous for them to even think that is a legitimate charge. Not a good start.

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

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sorceror

163 posts

Master Geek

#1353723 28-Jul-2015 19:42

Hatch:
I'm pretty disappointed if this is the case, but I don't think the TDR would make any sense, as I believe they are allowing customers to stay on the grandfathered plans?? Don't get me wrong, I hope they change this policy and allow existing (loyal) customers to move to the new plans without having to a new connection fee and signup for a new contract\modem...

There should be a strong argument that as a carried over new customer, that you shouldn't have to pay a connection fee for what is essentially just a new plan. The same IT infrastructure is being used because behind the scenes it is still Snap as I understand it. It is only a variation as to the contractual term.

I see no reason NOT to take a complaint to the TDR.

it's completely valid argument but it's essentially a pricing complaint - these are not covered by the TDR.

Hatch

797 posts

Ultimate Geek

#1353879 28-Jul-2015 22:06

it's completely valid argument but it's essentially a pricing complaint - these are not covered by the TDR.

I'm not sure its a pricing issue per se. It would be a disagreement about the fact there is a charge to begin with and whether this is reasonable for someone who is already a 2D client.

The TDR does have a stance on reconnection fees when there is a suspension of service. Whilst not directly relevant it does show the scope of the TDR. And by analogy charging a reconnection fee for essentially a change of plan might be something the TDR is able to look into.

http://www.tdr.org.nz/TDR-cases/common-complaints-outcomes/reconnection-fees

BuffyNZ

241 posts

Master Geek

#1354125 29-Jul-2015 09:20

I am on vdsl, on a VDSL Broadband and Calling @ Home plan with Call Minder, Call waiting, Caller ID and a 250Gb data pack and a static IP.

It costs me about $130 ish a month.

I just called 2 degrees, and was told I can go to the vdsl unlimited plan for $89, with Home Calling for $15 which includes Call Minder, Call Waiting and Caller ID.

There is no connection fee.

I will get a $10 discount for being a snap customer.

I still get charged $10 for the static ip.

The new monthly cost will be $104.

I will get 6 months of Neon free.

They can not make the switch before the 3rd of August.

Recursion: See recursion.
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Hatch

797 posts

Ultimate Geek

#1354132 29-Jul-2015 09:33

BuffyNZ: I am on vdsl, on a VDSL Broadband and Calling @ Home plan with Call Minder, Call waiting, Caller ID and a 250Gb data pack and a static IP.

It costs me about $130 ish a month.

I just called 2 degrees, and was told I can go to the vdsl unlimited plan for $89, with Home Calling for $15 which includes Call Minder, Call Waiting and Caller ID.

There is no connection fee.

I will get a $10 discount for being a snap customer.

I still get charged $10 for the static ip.

The new monthly cost will be $104.

I will get 6 months of Neon free.

They can not make the switch before the 3rd of August.

Sweet deal.

Psilan

856 posts

Ultimate Geek

#1354143 29-Jul-2015 09:39

+ 12 months contract?

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BuffyNZ

241 posts

Master Geek

#1354146 29-Jul-2015 09:40

Psilan: + 12 months contract?

They did not say, sorry.

WolfmanNZ

139 posts

Master Geek

#1354386 29-Jul-2015 13:27

BuffyNZ:
Psilan: + 12 months contract?

They did not say, sorry.

Keeping same modem-router? Just from some comments above saying you 'had' to get a new one?

Psilan

856 posts

Ultimate Geek

#1354392 29-Jul-2015 13:31

WolfmanNZ:
BuffyNZ:
Psilan: + 12 months contract?

They did not say, sorry.

Keeping same modem-router? Just from some comments above saying you 'had' to get a new one?

That appeared optional from my phone call.

Voyager referral - https://refer.voyager.nz/68QKJ8XKK

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