Snap fibre connection issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Snap fibre connection issues

snowfly

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#177307 29-Jul-2015 13:04

Anyone else having connection issues on snap fibre?

I've been using 100/50 fibre with Snap for almost 2 years without fault, but the last few days its been terrible, geekzone load slowly, other sites don't load at all (e.g. snap.net.nz doesn't redirect to 2degressmobile), speedtest.net doesn't even load.

Suspect its a content delivery or connection issue upstream, as I can ping various NZ based servers for work.

Jiriteach

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#1354378 29-Jul-2015 13:21

Things haven't been incredibly fast over the last week on Snap but not bad overall. Haven't had any problems with sites not loading. I have 200/200 UFB on Snap.
IPV6? or 4? Tried disabling 6 and see if that makes a difference temporarily?

-- opinions expressed by me are solely my own. ie - personal

michaelmurfy

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#1354383 29-Jul-2015 13:23

I have not noticed anything on my 200/200 connection.

1) Ensure you're not testing over WiFi.
2) Ensure you're testing with Snaps DNS servers.
3) Try to disable IPv6 on the Fritz!Box to see if it improves things.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.

timmmay

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#1354390 29-Jul-2015 13:30

No problems at all on my 30/10 connection.

Quinny

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#1354423 29-Jul-2015 14:06

Zero issues 30/10 in Chch

snowfly

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#1354472 29-Jul-2015 14:59

Ipv6 is already disabled.
I'm not using a fritz, using my own Netcomm NF4V.

Using DNS servers: 202.37.101.1 and 202.37.101.2

I can't even ping www.2degreesmobile.co.nz
But pinging 2degreesmobile.co.nz (without www) works ok.

Funnily enough everything works if I use my 2degrees mobile data, just not via my fibre connection.

snowfly

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#1354476 29-Jul-2015 15:09

Just got a call back from Snap/2D, apparently my static IP was blacklisted due to malicious traffic? They couldn't say what traffic, just malicious, perhaps from a device having a dictionary attack or something (like my qnap NAS).

Going to check NAS is up to date now, and check logs...