Urgent Support Required - Premium Support offline?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Urgent Support Required - Premium Support offline?

Zeon

3919 posts

Uber Geek
+1 received by user: 752

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#177358 30-Jul-2015 20:18

Hey guys,
Have an urgent issue where there seems to be a problem with Orcon routing through Vocus to our primary US hosting site. The US company answered the phone within 5 seconds and have gotten back to use that it looks like a Vocus (and thus Orcon) routing issue - our ISP. I have rung premium support, it rings for ages then the call just drops? How can I get emergency support as per our contract?

Thanks...

Speedtest 2019-10-14

wasabi2k

2101 posts

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#1355560 30-Jul-2015 21:42

have you tried their twitter (obv as well as phone/email etc).

mattwnz

20259 posts

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+1 received by user: 4524

#1355593 30-Jul-2015 22:34

Didn't they stop providing 24/7 gold/premium support some time ago?

bameron

305 posts

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+1 received by user: 105

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2degrees

#1355748 31-Jul-2015 10:03

Zeon: Hey guys,
Have an urgent issue where there seems to be a problem with Orcon routing through Vocus to our primary US hosting site. The US company answered the phone within 5 seconds and have gotten back to use that it looks like a Vocus (and thus Orcon) routing issue - our ISP. I have rung premium support, it rings for ages then the call just drops? How can I get emergency support as per our contract?

Thanks...

Hi there,

If there is still an issue to be looked at here, could you send me a PM with any relevant account info? I'll chase this up with the team for you.

Sorry for the trouble!

Cheers,

Cam