Orcon Support

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asjohnstone

76 posts

Master Geek
+1 received by user: 27

#177757 13-Aug-2015 11:51

Does anyone have a contact in the fibre team at Orcon ? I'm just off the phone with their call centre and it's a frustrating experience.

I ordered UFB from them about 2 months ago, on a cross lease, so understand that their is a consent process. Waited a month, nothing happened. Finally spoke to owners of other property, they had never received anything. I ask Orcon to have it resent.

They also tell me there is an online version of the form, why this doesn't go out as default I have no idea. Anyhow I get the owners of other property to fill it out, no dramas.

Since then, over two weeks of total silence from Orcon, I don't think it's unreasonable to actually expect a progress update by now. Emails to UFB@Orcon.net.nz no longer appear to be replied to.

All the call the centre lady can say is, we have asked chrous if they've got the form. Requests for timescales, or estimates are just blanked. Just repeatedly told, it's in progress and will be finished when it's finished.

I'd love to be able to speak with someone that can actually give me real information. I work from home and lack of fibre is killing me.

bameron

305 posts

Ultimate Geek
+1 received by user: 105

Trusted

2degrees

#1365489 13-Aug-2015 11:56

Hi there,

I'm sorry to hear that your fibre installation is taking longer than expected. It's reasonably common for orders to be delayed once they hit the consents phase, but if you can send me a PM with your account information I'll see if I can shed any light on this for you.

Cheers,

Cam

Jase2985

13730 posts

Uber Geek
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Lifetime subscriber

#1365521 13-Aug-2015 12:39

if orcon has passed your order onto the Local Fibre Company, then there is not a lot more orcon can do, they have to wait for the LFC to do what ever it is they do before anything else can happen

As your install is a cross lease its a complex install and i woudlnt expect any changed out of 6 months, its likley to be longer though.\

hang in there you will get there eventually

DarkShadow

1647 posts

Uber Geek
+1 received by user: 656

#1365529 13-Aug-2015 12:45

Two weeks isn't unreasonable time to wait for consents to process. Often Chorus doesn't update your ISP, or they give vague unhelpful updates to your ISP, so they are in a hard place too.

Jase2985

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#1365582 13-Aug-2015 14:11

asjohnstone:
I'd love to be able to speak with someone that can actually give me real information. I work from home and lack of fibre is killing me.

what have you been doing up till now?

asjohnstone

76 posts

Master Geek
+1 received by user: 27

#1365636 13-Aug-2015 15:15

Being less productive and travelling more than I need to :-(

The consenting process is utterly flawed, we should be working on the basis of implied consent in the absence of justifiable objections

graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1365640 13-Aug-2015 15:22

asjohnstone: Being less productive and travelling more than I need to :-(

The consenting process is utterly flawed, we should be working on the basis of implied consent in the absence of justifiable objections

I think you're getting need and want mixed up there.

I totally agree the current process could be vastly improved but your idea of running rough shod over private property rights is going too far.

It would be much easier if Chorus (or the relevant LFC) had the right to replace the current copper circuit with fibre without needing consent (provided that they could do this without causing major damage to the property).

Dell

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Jase2985

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#1365646 13-Aug-2015 15:36

asjohnstone: Being less productive and travelling more than I need to :-(

you have managed ok up till now

what would you do it you were not getting fibre till 2019? or someone refused consent?

yes the process is flawed, but its how it is until it gets changed.

asjohnstone

76 posts

Master Geek
+1 received by user: 27

#1365653 13-Aug-2015 15:49

Jase2985:
asjohnstone: Being less productive and travelling more than I need to :-(

you have managed ok up till now

what would you do it you were not getting fibre till 2019? or someone refused consent?

yes the process is flawed, but its how it is until it gets changed.

I managed ok on 56kb dial up when it was all that was available, but that's hardly the point.

2019 ? In all honestly, I'd sell my house and move.

graemeh:

I think you're getting need and want mixed up there.

I totally agree the current process could be vastly improved but your idea of running rough shod over private property rights is going too far.

It would be much easier if Chorus (or the relevant LFC) had the right to replace the current copper circuit with fibre without needing consent (provided that they could do this without causing major damage to the property).

That's a fair comment, I guess, but the law as structured is hurting the economic development of the country badly. It looks like the law is changing to an implied consent model soon anyway.

in my case the copper is in a duct. As far as I understand it it's a simple matter of blowing a fibre down the existing duct. It's entirely non disruptive. It's not right that i should have to chase down landlords, their lack of english language skills to complete the form also complicates things.

graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1365670 13-Aug-2015 16:11

asjohnstone:
graemeh:

I think you're getting need and want mixed up there.

I totally agree the current process could be vastly improved but your idea of running rough shod over private property rights is going too far.

It would be much easier if Chorus (or the relevant LFC) had the right to replace the current copper circuit with fibre without needing consent (provided that they could do this without causing major damage to the property).

That's a fair comment, I guess, but the law as structured is hurting the economic development of the country badly. It looks like the law is changing to an implied consent model soon anyway.

in my case the copper is in a duct. As far as I understand it it's a simple matter of blowing a fibre down the existing duct. It's entirely non disruptive. It's not right that i should have to chase down landlords, their lack of english language skills to complete the form also complicates things.

Chorus don't actually blow fibre down the existing duct. They will need to install a micro-duct into the duct and then blow the fibre through that. If the duct has come apart or failed in some way and there is a blockage they need access to clear that, often this will involve digging. Suddenly it becomes much harder.

Do you have any information demonstrating how the time it is taking to deploy fibre is hurting the economic development of the country?

asjohnstone

76 posts

Master Geek
+1 received by user: 27

#1365677 13-Aug-2015 16:18

I think it's well understood that fast reliable internet connections are a requirement for modern business to grow.

"A new report, conducted jointly by Ericsson (NASDAQ:ERIC), Arthur D. Little and Chalmers University of Technology in 33 OECD countries, quantifies the isolated impact of broadband speed, showing that doubling the broadband speed for an economy increases GDP by 0.3%.* A 0.3 percent GDP growth in the OECD region is equivalent to USD 126 billion. This corresponds to more than one seventh of the average annual OECD growth rate in the last decade. The study also shows that additional doublings of speed can yield growth in excess of 0.3 percent (e.g. quadrupling of speed equals 0.6 percent GDP growth stimulus)

http://www.ericsson.com/news/1550083

DarkShadow

1647 posts

Uber Geek
+1 received by user: 656

#1365683 13-Aug-2015 16:27

The government knows

http://www.med.govt.nz/sectors-industries/technology-communication/communications/broadband-policy/telecommunications-infrastructure-deployment/land-access-for-telecommunications-consultation/consultationitem_view

Dyson

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graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1365713 13-Aug-2015 16:47

asjohnstone: I think it's well understood that fast reliable internet connections are a requirement for modern business to grow.

"A new report, conducted jointly by Ericsson (NASDAQ:ERIC), Arthur D. Little and Chalmers University of Technology in 33 OECD countries, quantifies the isolated impact of broadband speed, showing that doubling the broadband speed for an economy increases GDP by 0.3%.* A 0.3 percent GDP growth in the OECD region is equivalent to USD 126 billion. This corresponds to more than one seventh of the average annual OECD growth rate in the last decade. The study also shows that additional doublings of speed can yield growth in excess of 0.3 percent (e.g. quadrupling of speed equals 0.6 percent GDP growth stimulus)

http://www.ericsson.com/news/1550083

You don't need fast reliable internet connections to every house in the country for businesses to grow. If the business needs the internet that much they will ensure their premises have a good connection.

Also 0.3 percent is a very small percentage, any first year university stats student could tell you how to fudge those results. I wouldn't expect a report from a supplier like Ericsson to say anything less but I'm a bit surprised they could only manage 0.3 percent.

Do you have any independent reports (and no a report from a government department isn't independent).

asjohnstone

76 posts

Master Geek
+1 received by user: 27

#1365714 13-Aug-2015 16:50

0.3% GDP growth is actually a pretty massive number.

But this has gone so far off topic, that I'm not going to respond further. My point is well made and the truth of it self evident.

graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1365726 13-Aug-2015 17:06

asjohnstone: 0.3% GDP growth is actually a pretty massive number.

But this has gone so far off topic, that I'm not going to respond further. My point is well made and the truth of it self evident.

Oh but you forgot to call me a denier, that term comes out with "the truth of it is self evident".