Number change

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Number change

Sodaboy

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#177781 14-Aug-2015 00:27

Just bought a phone from 2 degrees today and was told that it should only take a moment for the sim in my old phone to stop working and for my new one to start working. Obviously has been a few hours so I was wondering how long it should take. Both phones are 2 degrees phones.

Batman

Mad Scientist
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Lifetime subscriber

#1365983 14-Aug-2015 00:51

i don't understand.

normally you remove the sim from the old phone and put into new phone.

if it doesn't fit and they transfer you number to a micro/nanosim it takes 1 second to transfer.

Sodaboy

8 posts

Wannabe Geek
+1 received by user: 3

#1365989 14-Aug-2015 01:11

Yeah I had a micro sim but this phone takes a nano sim and it was meant to transfer but it hasn't

keewee01

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#1366064 14-Aug-2015 08:38

The 2 times I've done this with 2degrees recently the first time took just a few minutes and the second time took between 10 and 15 minutes.

Get in touch with 2degrees as something has gone wrong with the SIM swap.

2degreesCare

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2degrees

#1366129 14-Aug-2015 10:23

Hey Sodaboy,

The switch over to your new SIM should be close to immediate.

Can you please PM us your new SIM's number and your mobile number so we can check it out? Alternatively give us a call on 0800 022 022 :)

Cheers,
^ER