Orcon Email support

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Email support

hyperman

418 posts

Ultimate Geek
+1 received by user: 101

#177911 18-Aug-2015 22:14

/rant Has anyone got any Idea why email support is so painfully slow..... to be honest I think I could snail mail faster!!!! /rantover

With that out of the way a bit of background
I emailed a question to support on 10/08 and I got no reply at all until 15/08 5 day....

so it is now 8 days since my first email, 2 unhelpful replies from 2 different CSR's and I am still no closer to getting my question answered ....

anyone care to help me out here???

The views expressed by me are not necessarily those of my employer

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1368957 18-Aug-2015 23:12

I don't know why they bother to provide it considering it is so slow. There is no reason for it to be so slow. Unfortionately ISPs seem to treat phone support better, even though it can be far more inconvenient to the customer.

OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified

Lifetime subscriber

#1370404 19-Aug-2015 17:33

I have found in recent times that this forum is the best way of getting quality support from Orcon.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1370465 19-Aug-2015 19:10

OldGeek: I have found in recent times that this forum is the best way of getting quality support from Orcon.

That goes for pretty much any ISP. Also twitter is good.

brookz

215 posts

Master Geek
+1 received by user: 17

#1371005 20-Aug-2015 17:48

Anyone else have problems with sending email? Every time I go to send an email I get a reply saying that my domain is blocked... Doesn't matter who I send it to I get the same issue.