Orcon broadband continuously disconnecting (new modems)

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elfishy

3 posts

Wannabe Geek

#179056 24-Aug-2015 22:44

Hi all,

I have been an Orcon member for many years now - unlimited broadband etc... I changed earlier this year from normal (inc. phoneline) to naked broadband, no worries. Still had the same black sleek modem and worked fine; faultless 24/7 broadband. Then not long after the modem stopped working - didn't connect to the internet at all (referring to connection and lights on the modem). Very nicely the modem was replaced. However ever since then I have had multiple disconnects per day (as reported by Orcon at one stage 12 x disconnects in one day). Once again the modem was replaced (appreciated).

It is now months later and am still having the same issues, does anyone have an inkling of what is wrong? I don't get much satisfaction talking to Orcon support (especially after they attempted to invoice me for freight twice on faulty modems). Help is appreciated!

(Also, why does Orcon not phone anyone back... ever?)

**Ellerslie / Auckland... New "Orcon" modem***

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1373470 25-Aug-2015 07:28

Is your DSL sync dropping or just PPP?

If it's DSL sync dropping the issue will most probably be a wiring fault. Statistically speaking most wiring faults are within the premises (so will be inside your house) rather than the Chorus network, so basic fault finding needs to be undertaken to determine where the fault is.

It's worth remembering that the wiring inside your premises is your property and your responsibility. If you pay wiring maintenance then Chorus can fix this. If you don't it's your responsibility to get somebody to fix it or pay the Chorus fault fee for a repair.

BlackHand

135 posts

Master Geek
+1 received by user: 19

#1373483 25-Aug-2015 08:06

Did you change the IP Address of the modem (192.168.20.1) by any chance?
I had a similar issue and my problem was because I changed the IP addresses range of the modem/LAN.

A sacrifice of blood and bone, A bridge for you to cross, You will emerge a shadow ~ The Black Hand

elfishy

3 posts

Wannabe Geek

#1373961 25-Aug-2015 16:16

The DSL sync light stays on all the time even when disconnected. The internet light and connectivity to the internet is what keeps cutting out.

The first replacement modem that came and had issues with I called Orcon support and they ran through changing IPv6 options in the modem itself and that seemed to work (cutting down disconnections drastically) but only for 1 week, then same constant disconnections arose.
I haven't changed anything on the current modem (IP is still 192.168.20.1).

One day it could disconnect maybe 2-3 times a day, others can get up to 12-15 times... Them's the bad days...
Sometimes it will auto connect to the internet again like it had a brain fart, other times require a manual reset (turn off for 15 seconds then on again). Also sometimes the manual reset needs to be done a couple of times.

Thanks for your feedback so far guys

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#1374006 25-Aug-2015 16:29

Just to rule out a bad DSL line anyway, could you post your DSL stats?

Also could you give me your Orcon username (via Private Message), I'll look into it from this side.

elfishy

3 posts

Wannabe Geek

#1374147 25-Aug-2015 19:34

Here's the DSL stats

Synchronized Time:

0:22:30:14

Number of Synchronizations:

Mode:

ADSL2+ Annex A

Traffic Type:

ATM

Status:

Link Power State:

Copper Loop(kft):

0.0

Downstream

Upstream

Line Coding(Trellis):

SNR Margin (0.1 dB):

Attenuation (0.1 dB):

280

135

Output Power (0.1 dBm):

127

Attainable Rate (Kbps):

12676

1136

Path 0

Path 1

Downstream

Upstream

Downstream

Upstream

Rate (Kbps):

11934

1152

3904

960

MSGc (# of bytes in overhead channel message):

B (# of bytes in Mux Data Frame):

122

M (# of Mux Data Frames in FEC Data Frame):

T (Mux Data Frames over sync bytes):

R (# of check bytes in FEC Data Frame):

S (ratio of FEC over PMD Data Frame length):

0.6578

6.8417

0.0000

L (# of bits in PMD Data Frame):

3089

297

D (interleaver depth):

Delay (msec):

INP (DMT symbol):

0.50

0.00

Super Frames:

5052507

4406385

Super Frame Errors:

295

100

RS Words:

492619332

66979

RS Correctable Errors:

22609

835

RS Uncorrectable Errors:

6200

HEC Errors:

5919

624

OCD Errors:

LCD Errors:

Total Cells:

2280301071

219846902

Data Cells:

101154361

5093494

Bit Errors:

357312

27127

Total ES:

131

Total SES:

Total UAS: