Just got transferred from Adsl to vdsl

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Just got transferred from Adsl to vdsl

coolman

5 posts

Wannabe Geek

#179153 29-Aug-2015 06:17

and it has been three days without internet please help. technical guys in line takes forever to answer thanks..

Jase2985

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#1375960 29-Aug-2015 06:47

ummmm did you request the change?

and you shouldn't loose service you should have ADSL up till the point they activate VDSL then you should have VDSL

do you have a VDSL modem? and is it configured?

coolman

5 posts

Wannabe Geek

#1375964 29-Aug-2015 07:11

it was working fine when they installed it from adsl to vdsl and really enjoyed the fast speed then suddenly just got no internet last thursday 1pm

and yes we their new modem we got it before installation of vdsl

Jase2985

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#1375969 29-Aug-2015 07:35

right a little more information/detail/context goes a long way

coolman

5 posts

Wannabe Geek

#1376207 29-Aug-2015 21:45

[[removed - send it privately. SP]] is our acct# flip support replied to me and said red light on their modem means they need to re-configure something and contact the tech support that takes ages to answer

UncleArthur

197 posts

Master Geek
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#1376241 29-Aug-2015 23:39

Oh flip.

Homer: "Son, you tried and you failed....the lesson is...never try"

coolman

5 posts

Wannabe Geek

#1377689 1-Sep-2015 12:20

any updates? we still don't have internet

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Jase2985

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#1377730 1-Sep-2015 12:56

called the helpdesk?

Flip

14 posts

Geek

Trusted

Flip

#1378039 2-Sep-2015 08:48

Hi there!

Sorry to hear that your connection is down at the moment - it sounds as though we need to do some troubleshooting here. Give our tech team a ring on 0800 60 TECH (0800 60 8324) and we'll get right onto it.

If you're unable to reach them, send me a PM with your account and contact info and I'll ask them to get back to you. Cheers!

coolman

5 posts

Wannabe Geek

#1378086 2-Sep-2015 10:06

we're good now facebook flip said we need to re-configure the modem and I searched for vdsl on fli site and here's what I got http://support.flip.co.nz/hc/en-gb/articles/204463654-VDSL-Modem-Setup-Guide

Jase2985

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#1378091 2-Sep-2015 10:16

what modem do you have?