slingshot, have they droped the ball?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › slingshot, have they droped the ball?

o0steveo0o

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#17966 19-Dec-2007 23:36

hi all, im on a 256k plan but mostly the most i can pull is approx 100k down. up is all good at 128k. im currently in debate with slingshot over this but i suspect its because its the same old problem with bandwidth. my grip is that i should only be paying 1/2 the bill as they are only delivering 1/2 the service.

I understand its only $25, now $30 but what if i was on a top plan? would i still be able to only get 100k. I suspect they throttle the connections, if u pay crap all u get crap all bandwidth to accommodate there higher paying customers.

Also, isp's only buy bandwidth, not traffic. they only limit customers by traffic cos they expect everyone to not use be on all at the same time. Mainly a telecom infrastructure problem.

The gov should have never of sold it and used the profits to update the network, but now all the profit go's off shore. All in all u can blame the government for your crap internet. Anyway, anyone else having problems with slingshot?

nzbnw

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#100945 20-Dec-2007 00:18

Firstly, forget about Telecom, your provider is Call Plus / Slingshot. Slingshot buy the bandwidth, and if they don't buy enough it's hardly Telecom's fault. Next, I'm sure that any ISP in NZ will always say 'up to' 256 etc, so by saying you should only have to pay 1/2 the amount will never really get a good response.

If you are unhappy with Slingshot, and the way they do business, why not look at a different ISP?

nzbnw

rscole86

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#100946 20-Dec-2007 00:27

Sorry, but are you here to asked for advice?

Or are you just unhappy and want to complain?

As nzbnw has stated, jump ship if you are unhappy! I am sure there are other ISP's who would be more than happy to take your money.

Also, as nzbnw said, it is up to 256k. Is this just a recent problem or has it been going on for a few months, years now? If it has only just started recently, then you can probably put some of the blame to the teenages next door who will be downloading gig's worth of movies, mp3's and youtube videos :D (you guys know who you are!!!)

OT: In regards to your spelling, and the fact that you cannot be bothered usign word (fair enough!) You can get add-ons for all browsers, that will spell check the content on the page, I suggest you download one and use it. It is a lot easier to use than word :D

tonyhughes

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#100947 20-Dec-2007 00:35

You want to pay 1/2 the price because you think you are only getting half the service?

Do you think your throughput speed is all there is to your service? What about data cap? Helpdesk? Billing systems? Web support? Email systems? DNS? and the list goes on.

If you are looking for a pro-rata refund on amount of service you think you have lost, then I think you would be looking at far less than 10% of your monthly spend.

hellonearthisman

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#100949 20-Dec-2007 01:09

o0steveo0o:
hi all, im on a 256k plan but mostly the most i can pull is approx 100k down. up is all good at 128k. im currently in debate with slingshot over this but i suspect its because its the same old problem with bandwidth. my grip is that i should only be paying 1/2 the bill as they are only delivering 1/2 the service. I understand its only $25, now $30 but what if i was on a top plan? would i still be able to only get 100k. I suspect they throttle the connections, if u pay crap all u get crap all bandwidth to accommodate there higher paying customers. Also, isp's only buy bandwidth, not traffic. they only limit customers by traffic cos they expect everyone to not use be on all at the same time. Mainly a telecom infrastructure problem. The gov should have never of sold it and used the profits to update the network, but now all the profit go's off shore. All in all u can blame the government for your crap internet. Anyway, anyone else having problems with slingshot?

Slingshot have a nice thread called: Help us Help you.. A howto on Posting Internet problems!

His you call the helpdesk and get a job number regarding this issue? Do give up, keep at them util you get it sorted.
You are your only hope.

I am on the same plan and have been getting 256kbps-40kBps down and 128kbps up.
Slingshot doesn't throttle anything, but it's the first thing people blame, it's become a buzz word.

You are also wrong when it come to not selling traffic, slingshot can sell you all the extra data you could want.

The goverment had no idea of the internet when they sold telecom, hind site is a wonderful thing.

cokemaster

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#100957 20-Dec-2007 07:12

Remember that the complaints code is there for situations like this. Ring Slingshot and if they are not able to resolve it - ask to speak to a team leader and file a complaint.

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

ZollyMonsta

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#100960 20-Dec-2007 07:53

The best thing you can do is stop wasting your effort and just take your business elsewhere.
I was amazed (even with dialup) how bad Slingshot's throughput is.

o0steveo0o

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#100973 20-Dec-2007 08:36

thanks all for your comments, manily im just having a moan. ive got a call in with the helpdesk and the team are looking into it. ill let ya all know how things progress.