Is it a coicidence? Switched to new unlimited VDSL from old SNAP plan

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Is it a coicidence? Switched to new unlimited VDSL from old SNAP plan - and speed has dropped by half.

Biglegs

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#185220 14-Nov-2015 14:46

I'm thinking there is more than 2 degrees are letting on. I had a perfectly stable 45Mbps+ connection. I live in a settled area, i.e. not many houses, building going on etc. Moved over to the new plans (and why wouldn't you? - I saved $20) and now my speeds have plummeted to 18Mbps.

RunningMan

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#1428009 14-Nov-2015 14:53

How are you measuring that speed?

Biglegs

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#1428010 14-Nov-2015 15:03

Nothing fancy (I don't have a fritzbox) however speedtest.net has reported consistent figures for the past year or two since I switched to VDSL - steady as a rock. Now the results are still steady and consistent - at half the speed, and nothing has changed - firmware, hardware. I tend to notice it in real life when we have more than 1 netflix user etc

Spyware

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#1428013 14-Nov-2015 15:11

Wouldn't it be more sensible to look at the sync rate and attenuation figures provided by your modem/router to determine the health of your connection.

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dan

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#1428015 14-Nov-2015 15:16

did they downgrade you to from VDSL to ADSL2? by mistake? :) kidding im sure they didnt

post your line stats from the fritz

Biglegs

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#1428019 14-Nov-2015 15:20

I have a zyxel, not a Fritz, so doesn't have the level of reporting, and besides it's a pain to log into to monitor. It's just always worked. I'm just making the observation this is appears more than a co-incidence, that it happened with the change of plan. That's the only factor that's new.

Spyware

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#1428025 14-Nov-2015 15:44

Zyxel P870 gives very detailed connection statistics and 5 of their models allow connections from dslstats utility to draw the pretty graphs.

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RunningMan

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#1428046 14-Nov-2015 16:44

Biglegs: I have a zyxel, not a Fritz, so doesn't have the level of reporting, and besides it's a pain to log into to monitor. It's just always worked. I'm just making the observation this is appears more than a co-incidence, that it happened with the change of plan. That's the only factor that's new.

It may be the only factor you know is new, but other changes can happen.

The first step before anyone can give any really meaningful advice is to do as suggested, and get the DSL line stats from the modem, and post them here.

Jase2985

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#1428081 14-Nov-2015 17:57

for all we know the modem stats still say you are connected at 45mbps but there are other things causing issues, like maybe you are using wifi for testing and its congested or something similar

NonprayingMantis

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#1428119 14-Nov-2015 19:08

Biglegs: I'm thinking there is more than 2 degrees are letting on. I had a perfectly stable 45Mbps+ connection. I live in a settled area, i.e. not many houses, building going on etc. Moved over to the new plans (and why wouldn't you? - I saved $20) and now my speeds have plummeted to 18Mbps.

2D maxes out their VDSL at 30Mbps according to their website. (other providers allow VDSL to go full speed)

https://www.2degreesmobile.co.nz/broadband/?gclid=CMH_9Nqfj8kCFdh6vQodaisEkA
"Unlimited Best connection available up to 30Mbps"

but that doesn't explain why it would drop to 18, and not 30.

Jase2985

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#1428127 14-Nov-2015 19:31

i believe thats a marketing/website error, there are a few members on here with 2D vdsl that have greater than 30mbps connections

Guv

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#1428151 14-Nov-2015 20:18

2 degrees VDSL here - i get 70Mbps..

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naggyman

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#1428196 14-Nov-2015 23:06

The reference of 'up to 30Mb/s' is on UFB. You can pay for the upgrade in speed for UFB.
I don't believe there is a cap on VDSL, I may be wrong.

Morgan French-Stagg

morgan.french.net.nz

LittleDude

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#1428220 15-Nov-2015 07:39

2 degrees VDSL here - I get 65Mbps...so no cap :)

LittleDude

Jase2985

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#1428233 15-Nov-2015 09:05

naggyman: The reference of 'up to 30Mb/s' is on UFB. You can pay for the upgrade in speed for UFB.
I don't believe there is a cap on VDSL, I may be wrong.

it says that before it knows whats available at your place

and man that website is crap, missing links all over the place

2degreesCare

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#1428679 16-Nov-2015 10:09

Hi everyone,

We don't limit or control our VDSL synch speeds, you'll get the best that your line can handle between your modem and the cabinet/exchange.

If you have experienced a drop in synch rates, it is pretty likely that a fault has developed on your line or in the area that is affecting those rates. Please give the team a yell on 0800 022 022 option 2 and they'll be able to diagnose and send it to field force if required.

Thanks,

Ralph ^JOB