Credit for extended broadband service downtimes?

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Credit for extended broadband service downtimes?

Delitus

25 posts

Geek

#185231 15-Nov-2015 00:30

Hello,

We have had no internet service for almost a week now, due to a line fault. Chorus are working on it, but have no ETA for the fix. Is it possible to get credit for extended downtime periods such as these?

Thank you.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1428668 16-Nov-2015 10:04

Hi there Delitus,

That would depend on what the nature of the issue is, the cause and that kind of thing.

It is certainly something that can be reviewed once the issue has been resolved, please contact the helpdesk on 0800 022 022 opt 2 once you are back up and running and they'll be able to review that for you.

Thanks

Ralph ^JOB

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