Slingshot Disappointment

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot Disappointment

NewNZISP

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#185545 26-Nov-2015 23:09

Moved into a flat today they are using Slingshot Unlimited $79 plan contract expires in Feb next year.

Rang Slingshot to ask if we could upgrade to VDSL for $89 dollars but said we would have to be locked in for 12 months...pfff what the hell? Spark / Vodafone allows you to move between plans each month with no additional cost.

Bigpipe is look quite nice right now for Feb... Slingshot do you actually want to keep your customers?

pdath

253 posts

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#1435620 26-Nov-2015 23:21

To go to VDSL would they need to supply you a new router?

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hio77

'That VDSL Cat'
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#1435688 27-Nov-2015 00:08

Last i checked Vodafone actually dont freely allow you to move without contracts coming into play...

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DarkShadow

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#1435689 27-Nov-2015 00:16

This may sound obvious, but if you want a no contract service, you will need to choose a no contract provider. Bigpipe, Flip, Unlimited, etc.

sbiddle

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#1435712 27-Nov-2015 05:25

I'm not 100% sure whether Slingshot are doing full installs now with master filter or not but assuming they are you're expecting that to happen (which ties the ISP into a contract with Chorus which has an ETF with Chorus if you break it) and give you a new modem and then do that all with no extension to the term contract? That's how a business loses money.

BigPipeNZ

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BigPipe

#1435781 27-Nov-2015 09:05

NewNZISP: Moved into a flat today they are using Slingshot Unlimited $79 plan contract expires in Feb next year.

Rang Slingshot to ask if we could upgrade to VDSL for $89 dollars but said we would have to be locked in for 12 months...pfff what the hell? Spark / Vodafone allows you to move between plans each month with no additional cost.

Bigpipe is look quite nice right now for Feb... Slingshot do you actually want to keep your customers?

Spark/VF only allow you to move between plans with no charge when you stay on the same technology (e.g. 40GB -> 80GB on ADSL) not when shifting technologies. (ADSL -> VDSL or ADSL - > UFB)

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Slingshot

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#1435808 27-Nov-2015 09:48

Hi,

The reason a new contract applies when the service type changes is based on the work required to install the ONT and the VDSL capable modem which is supplied. You are of course welcome to switch between place of the same technology as much as once a month but a a switch from ADSL to VDSL or UFB will always require a new contract.

Sorry If that wasn't made clear from the get go!

Cheers

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NewNZISP

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#1436005 27-Nov-2015 13:19

Slingshot: Hi,

The reason a new contract applies when the service type changes is based on the work required to install the ONT and the VDSL capable modem which is supplied. You are of course welcome to switch between place of the same technology as much as once a month but a a switch from ADSL to VDSL or UFB will always require a new contract.

Sorry If that wasn't made clear from the get go!

Cheers

I have a vdsl modem and no ont is required so where's the cost?

Slingshot

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Slingshot

#1436009 27-Nov-2015 13:26

Hmm. What kind of modem do you have?

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NonprayingMantis

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#1436076 27-Nov-2015 14:49

Slingshot: Hi,

The reason a new contract applies when the service type changes is based on the work required to install the ONT and the VDSL capable modem which is supplied. You are of course welcome to switch between place of the same technology as much as once a month but a a switch from ADSL to VDSL or UFB will always require a new contract.

Sorry If that wasn't made clear from the get go!

Cheers

Vdsl never requires an ONT.

Slingshot

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Slingshot

#1436081 27-Nov-2015 14:53

*Splitter. Please excuse the Friday brain.

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dudalemon

38 posts

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#1457244 25-Dec-2015 23:35

Usually you can request to stay on open term plan and pay the installation costs but that will be about $200+

The charge goes to the chorus technician whom needs to go to the exchange that you are connected to and change the technology there from ADSL to VDSL. It isn't just the flick of a switch.

They also need to come to your house and install a master splitter

So if you want to know where the charge comes from, i'd guess

-the chorus technician
-the call out
-changing to newer technology
-buying and installing a master splitter

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DarkShadow

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#1457264 26-Dec-2015 01:23

dudalemon: change the technology there from ADSL to VDSL. It isn't just the flick of a switch.

Well, actually, if you're connected to the correct type of card, Chorus can switch you to VDSL with a flick of a switch. But of course if filter needs to be installed then truck roll is required.