Internet Down - PPPoE error

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Internet Down - PPPoE error

GBristow

178 posts

Master Geek
+1 received by user: 7

#185848 7-Dec-2015 19:18

Anyone else experiencing this?

Located in Western Springs, Auckland.

2degreesCare

1537 posts

Uber Geek
+1 received by user: 274

Trusted

2degrees

#1442304 7-Dec-2015 19:19

Hi

We are currently experiencing issues with our Broadband hosted voice and internal systems affecting calls to our Broadband Care team, on-line portals (broadband balances/sign-ups etc) and webmail. If you have rebooted your modem, or you have tried to reconnect, your modem will not be able to authenticate.

We are very sorry for the inconvenience and thank you for your patience while we work on fixing it as soon as possible.

Please keep an eye on our twitter (@2degreesmobile) for updates.

The team at 2degrees

P1n3apqlExpr3ss

853 posts

Ultimate Geek
+1 received by user: 31

#1442312 7-Dec-2015 19:34

Yup same thing here in Albany. Modem is saying it's connected but dns lookups are not working

2degreesCare

1537 posts

Uber Geek
+1 received by user: 274

Trusted

2degrees

#1442404 7-Dec-2015 23:34

Hi guys,

Our outage has now been resolved, all affected customer-facing systems are now back up and functioning.

If you continue to experience issues, please reboot your modem, and if that doesn't do the trick please call our helpdesk on 0800 022 022 opt 2.

Thanks for your patience, and apologies for any inconvenience caused by this outage.

Thanks,

The team at 2degrees