I gave Orcon their required 30 days notice yesterday, and confirmed very clearly that service would be cancelled on 14 Jan. We even discussed the time of day. To be very clear, there was no ambiguity in this and zero room for misunderstanding.
This evening, internet goes down, and a call to the Philippines confirms that yes sir your internet has been cancelled!
How long to sort? "24-48 hrs", or when our provisioning team gets around to it. In the meantime what's your mobile, and don't call us we'll call you.