So here goes ....
I receive an SMS on the 05/01/16.
"Your Orcon services will be blocked tomorrow due to non-payment of your Orcon account. Please call us on 0800 13 14 15 to make payment. regards, Orcon"
So I try the 0800 13 14 15 number ... your call can't be connected (it appears that number is down).
I try their other 0800 ..... go in the queue gave up after 45min ..... I try 4 more times, check their Facebook, it appears there are a number of other customers experiencing the same pain but Orcon won't be monitoring their Facebook until the 11th of Jan.
It turns out that Westpac had a debit card issue yesterday (well publicised)
How does Orcon handle this? Today they cut my phone and internet services. I finally manage to get through today, their response is:
"Yes, you have been cut off for non-payment. Are you a Westpac customer? (so obviously they were aware of it) because there was an issue with them yesterday"
So rather than think, Oh there has been an issue with Westpac so we will re-try tomorrow, no, they choose to cut my services and treat me like a dead beat customer. But hey, they were pretty quick to debit their $99 for 30 days notice of cancellation.
In short, I am now an ex Orcon customer on the lookout for a new ISP.