Hello, my UFB plan change over to the new plan is to happen from 9.00am today (I'm already an Orcon UFB customer on an older plan).
I've received the modem (as per the email). And its sitting here in the box ready to go. Btw: It looks like a preloved one (not that it really matters).
What I'm waiting for is "The installer will be in touch with you closer to the time to explain details and timing" (Orcon generated email). Call me OCD... (and I am), but this hasn't happened.

My internet appears to have been disconnected exactly at 9 which leaves me pondering what is going to happen now.
I called the help desk, and got told that they have all day - and they do (of course). I pointed out that I expected a call as per the email but got told that they might, or might not show up. I'd get a text though once everything was done.

My question is, for those of you that have had 'the change' (tounge in cheek):
did the installer call you (as per the email)?,
did they just show up?,
did they not show up at all?,
or everything just start working again?

I'm nervous given the other threads on the same topic.
Perhaps I should have just stuck to paying the extra 5 bucks a month and not messed with things.


I'm intrigued as to exactly what happens that requires an installer for this type of change. Just for curiosity's sake.


Thanks in advance.
P.S. please forgive the grammar, formatting, etc.... typing this on my phone.