Unable to access multiple sites today on 2degrees fibre

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Unable to access multiple sites today on 2degrees fibre

Kilack

527 posts

Ultimate Geek

Trusted

#191081 22-Jan-2016 16:12

Anyone else having this issue?

At about 9am this morning I got alerts that connections were failing to certain sites..

It seems I can access many NZ sites but I can't get to sites like cnn.com, bbc.co.uk, imdb.com.. just times out...

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1     5 ms     5 ms     4 ms fritz.box [10.0.0.1]
2     8 ms     5 ms     3 ms 57.35.69.111.static.snap.net.nz [111.69.35.57]
3     *        *        *     Request timed out.
4     *        *        *     Request timed out.
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *        *     ^C

timmmay

20476 posts

Uber Geek

Trusted

Lifetime subscriber

#1476973 22-Jan-2016 17:32

No problems on 2 degrees fiber from Wellington right now, and it's been fine generally all day. Been here since midday.

Tracing route to bbc.co.uk [212.58.246.78] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms (removed)
2 2 ms 3 ms 3 ms (removed)
3 * * * Request timed out.
4 136 ms 138 ms 138 ms 4.16.192.146
5 139 ms 138 ms 137 ms 4.16.192.145
6 279 ms 278 ms 278 ms 4.69.166.17
7 279 ms 276 ms 278 ms 4.69.166.17
8 278 ms 280 ms 280 ms 212.113.14.222
9 * * * Request timed out.
10 * * * Request timed out.
11 280 ms 280 ms 278 ms 132.185.254.93
12 282 ms 281 ms 282 ms 132.185.255.165
13 280 ms 278 ms 282 ms 212.58.246.78

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Kilack

527 posts

Ultimate Geek

Trusted

#1476983 22-Jan-2016 17:47

Thanks.. I had thought if others were having the issue it would have popped up on their site... but nice to know its probably just me..

Spent 30 minutes talking to support and they just kept insisting on restarting the modem.. then reset it (argh).

I can't get to a single overseas site.. but can access anything in NZ without issue.

Very weird....

yitz

2052 posts

Uber Geek

#1476986 22-Jan-2016 17:53

There might have been a abnormal traffic/DDoS on your IP and they blocked your international connectivity.

Kilack

527 posts

Ultimate Geek

Trusted

#1477010 22-Jan-2016 18:34

yitz:

There might have been a abnormal traffic/DDoS on your IP and they blocked your international connectivity.

I just called them back and mentioned someone had suggested this.. the support person went to talk to an engineer came back 2 minutes later to say mu IP had been subject to a DOS attack.

Issues a new IP. Problem solved.

2 Degrees need to notify customers if they are just taking their international access. Support team should be notified too and should be checking this first before resetting a customers modem..

Anyway thanks for a point in the right direction :)

Jarsky

142 posts

Master Geek

#1477029 22-Jan-2016 18:57

what's up with that? why aren't they nullrouting the IP's doing the DDoS? Or at least you know...emailing/leaving a message if theyre going to block connectivity?

Kilack

527 posts

Ultimate Geek

Trusted

#1477064 22-Jan-2016 20:21

Jarsky:

what's up with that? why aren't they nullrouting the IP's doing the DDoS? Or at least you know...emailing/leaving a message if theyre going to block connectivity?

Yeah... not sure what the standard way of dealing with DOS attacks over ISP's is or even if there is a standard.
if there set response is to move to a new IP once a DOS is made they should just do it. Then at least when i did reset my modem if would have fixed it straight away.

I signed up for a static IP as i needed that a while ago, now I don't... If I still required it, I'd be a bit peaved if they just wanted to move me onto a new IP because of DOS attack..

As you say, they should be just null routing.. I guess it is easier to remove one IP that remove xxx amount of IP's attacking - but you'd think they would have a an active system that is blocking IP's making attacks....

I'm just glad to have access back...hopefully they can improve the way they deal with DOS attacks going forward and at the bare minimum letting customers know.

My mother for example had this happened to her would have struggled to explain what is going on to 2degrees and I wonder how long she might have missed out on connectivity while she tried to deal with support.