When is 2Degrees not 2Degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › When is 2Degrees not 2Degrees

vexxxboy

4243 posts

Uber Geek

#191453 4-Feb-2016 16:58

The answer is when you are on a old Snap plan.

I joined 2degrees mobile on a $29.95 monthly plan thinking, since i was on 2Degrees Broadband plan i would get the $10 a month off my plan as stated on the Website

"If you’re on 2degrees Pay Monthly & Broadband, you’ll get $10 off your monthly Broadband bil". I rang up 2degrees to tell them only to be told that since i was on a old Snap plan i dont qualify for the discount, even though im a 2degrees broadband customer. They said i had to cancel my plan and join the new 2gegrees broadband plan which worked out to be the same price. I wish they made this clear on the website before i joined the mobile monthly plan. Has anyone else come across this policy.

Common sense is not as common as you think.

benmurphy66

349 posts

Ultimate Geek

ID Verified

#1485360 4-Feb-2016 17:04

I moved my home connection and moble (x2) services solely because of this.

sidefx

3711 posts

Uber Geek

Trusted

#1485398 4-Feb-2016 18:26

That is annoying, but does the pay monthly plan have any sort of contract? If not, maybe just cancel it and get a much cheaper skinny prepay or similar?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1485431 4-Feb-2016 20:09

Hi there Vexxboy,

To be eligible for a Pay Monthly discount on your broadband connection, the broadband does need to be on one of our current plans (the old Snap plans are retired).

In most cases, a new 2degrees plan + the Pay Monthly discount combo works out as better value than the ex-Snap plans, however there are a couple of cases where there is only a small difference or the Snap plan is better. You are more than welcome to remain on a retired Snap plan if you wish.

Please feel free to PM me your account number, I'm more than happy to run the numbers for you a second time if you like.

Thanks,

Ralph ^JOB

vexxxboy

4243 posts

Uber Geek

#1485440 4-Feb-2016 20:36

2degreesCare:

Hi there Vexxboy,

To be eligible for a Pay Monthly discount on your broadband connection, the broadband does need to be on one of our current plans (the old Snap plans are retired).

In most cases, a new 2degrees plan + the Pay Monthly discount combo works out as better value than the ex-Snap plans, however there are a couple of cases where there is only a small difference or the Snap plan is better. You are more than welcome to remain on a retired Snap plan if you wish.

Please feel free to PM me your account number, I'm more than happy to run the numbers for you a second time if you like.

Thanks,

Ralph ^JOB

im one of those small cases where it's cheaper as im not charged the $15 for VOIP services.

Common sense is not as common as you think.

GeoffisPure

459 posts

Ultimate Geek

#1485477 4-Feb-2016 23:00

I'm an ex snap customer and considered changing to 2 degrees for mobile to get the discount - however it wasn't worth the hassle. They said I'd have to get another credit check done, and that the mobile and broadband bills would still be separate and on difference days... no thanks.

badbadmonkey

28 posts

Geek

#1486724 6-Feb-2016 23:43

Per vexxxboy they apparently want to discourage people staying on true naked (no over-priced packaged VOIP).