Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

49 posts


#191785 16-Feb-2016 14:46
Send private message

Hi Fellow zoners.....




Gonna put my five cents worth in here.




My experience with Flip as my ISP has been mixed, i had been with them a number of years and


during that time things were good until the last 12 months.




I had bought a new place and moved house and had issues from day one, Im not sure what went


wrong at their end but things went downhill rapidly, i am aware that Flip uses CGNAT but didn't


experience any issues until at my new address.




Admittedly i was spending nowhere as much time on game servers as i do now, I decided when i


moved in the new place that i would install cat5e structured cabling to maintain good rates for my


BF4 addiction.




The cabling at my place is top notch so no issues there, however Flip tech support started the usual


questions, 1) Is your cable plugged in 2) Is your modem turned on etc etc, frustrating to say the least.




As days / weeks / months went by we tried different modems and other isolation tests, however we had


to start from the beginning more times than I would like to remember due to bad reporting at their end.




What resulted after the lengthy, painful testing in the end was a confirmed issue outside of my property


with no solution, they refused to check the cabinet or request a chorus tech, anyways i was over it by that






Customer service when you need assistance is terrible and no one seemed to want to grab the bull by the


horns, seemed like i was just another number that would either A) put up with a sub standard network or



  1. B) cancel my service, both of which no one really seemed to care.




So  I did "B" who wouldnt? anyways a  good reliable connection is all I have been trying to get from Flip for 12 months.




The fun however didnt stop there, i called about 4 - 5 weeks in advance of changing provider and was advised


by there tech staff to cancel the account once the new one is up and running so that i wouldnt be left with no


connection, this all made sense so followed their recommendations.




My new service was switched on the 9th Feb, I cancelled my connection with them on the 12th February and


contacted them to get a refund for the month in advance i paid for on the 9th Feb. just coincidence that bill cycle


and switch was on the same day.




They told me to pretty much suck an egg, bugger of with your new ISP, another experience of the bad reporting


as mentioned earlier, I have tried to reach them again over the last couple of days to explain but no joy there they


are pretty apathetic in regards to my claims.




Crap customer service, terrible 12 months, CGNAT, avoid.




P.S - My new connection is both reliable and faster, see it is possible Flip, get your kaka together.

Filter this topic showing only the reply marked as answer Create new topic


458 posts

Ultimate Geek


  #1493297 16-Feb-2016 15:22
Send private message

Yep, A or B were my options too, and I chose B.  I don't think they actually do customer service.  I think they are a discount option for low users.  Anything more sophisticated and you're better going elsewhere.

324 posts

Ultimate Geek


  #1493570 17-Feb-2016 07:53
Send private message

Hi OP,


Can you please send me some account details so we can have a look and see what we could have done better?


Cheers, Quentin

Head of Communications
Vocus NZ


3 posts

Wannabe Geek

  #1494368 17-Feb-2016 20:54

Hi having same frustrating bollocks from them too can you tell me who your new isp is I think I'll choose option B too ,fed up with them

2 posts

Wannabe Geek

  #1494421 17-Feb-2016 21:53
Send private message

Agreed. As soon as you have to deal with them with any issue you get to know how horrid their customer service team is. I was told a fault has been lodged on Saturday and someone will contact me in 4 hours, and I am still waiting.
As soon as I asked to cancel my account to I received an email in which they offered me free double data. Wonderful offer but they forgot that they haven't given me connection for the last 20 days.

Filter this topic showing only the reply marked as answer Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25

Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30

Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53

Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48

Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44

Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41

Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07

New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58

Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10

Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30

Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14

Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17

Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56

Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.