So at work I look after a SaaS (web based via browser) product at work which is used on a number of different devices (ipads, android etc) over both 3g and 4g/LTE. Everything works fine until I have someone try and use it over 4g/LTE on 2degrees.
The software I support has an offline function that if cell data/wifi is not available it will cache it till there is a connection. What we are finding is that if the user has 2degrees on LTE/4g then the software will go into offline mode even with full reception. Other website/apps still load however and switching LTE off (going back to 3g) then the software will work again.
Now we don't have this problem on any other telco.
Under 3G: Spark, vodafone, 2degrees all work
Under 4G: Spark, vodafone work fine, 2degrees makes the software report offline and cache the data.
Is 2degrees doing something funny on their 4g network which other telco's are not doing?
The software is "Oracle field service cloud". Was known as ETAdirect