Interesting 4g/LTE issue on 2degress with SaaS product

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Interesting 4g/LTE issue on 2degress with SaaS product

tripp

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#191810 17-Feb-2016 10:24

So at work I look after a SaaS (web based via browser) product at work which is used on a number of different devices (ipads, android etc) over both 3g and 4g/LTE. Everything works fine until I have someone try and use it over 4g/LTE on 2degrees.

The software I support has an offline function that if cell data/wifi is not available it will cache it till there is a connection. What we are finding is that if the user has 2degrees on LTE/4g then the software will go into offline mode even with full reception. Other website/apps still load however and switching LTE off (going back to 3g) then the software will work again.

Now we don't have this problem on any other telco.

Under 3G: Spark, vodafone, 2degrees all work

Under 4G: Spark, vodafone work fine, 2degrees makes the software report offline and cache the data.

Is 2degrees doing something funny on their 4g network which other telco's are not doing?

The software is "Oracle field service cloud". Was known as ETAdirect

knoydart

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#1493789 17-Feb-2016 11:12

I'm guessing that 2degrees are routing packets through their 2G/3G services differently to their 4G services. Maybe trace route a 4G verses a non 4G connection and see where things drop out or get routed by? I'm sure POB wont be giving away the network configuration secrets but the irony is that 4G is packet based system only, where as 2G/3G data services are additional services to the voice channel.

Aredwood

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#1496742 22-Feb-2016 01:12

See if you get a different external IP when using 4G compared to 3G. Maybe they are using different CGNAT routers for 3G and 4G. And they are using different NAT types. Do you still get the problem if the phone is connecting via a VPN?

tripp

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#1496751 22-Feb-2016 06:02

Well I have swapped my personal account from 2degrees back to spark now so no longer can test the issue. I am just telling the people I support to either turn 4g off or move to vodafone or spark.

I have a feeling even if I do find the issue 2degrees won't do anything about it anyway