Few nights ago Orcon sent me a new white modem with increased UFB speed 100/20, but after connected up it's not able to connect to the internet, it's been 3 days and my tenants are going up and down because they cannot do their business online. Rang help desk multiple times and no avail. Could someone here please help?
1. The UFB box port 1 used to work with old modem, but doesn't work now with new modem, neither port 3 and port 4; Only port 2 gives yellow light on UFB box and green WAN light on modem.
2. Tried to connect the old black modem back in, resulting same symptoms above.
3. Power and Optical lights are on UFB box, Optical light flashes occasionally.
4. Modem POWER, DSL light on, DSL light flashes occasionally.
Will provide account number in private message.