Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




39 posts

Geek


#192076 26-Feb-2016 09:11
Send private message

As the title states basically... I just signed up for Orcon Naked ADSL, but the modem they sent me was broken. It's going to be mid next week I guess before a new one arrives, so am I able to use any ADSL modem for just internet? I talked with support and they said no, it needed to match the modem serial number on their end, but I think that may just be for VoIP services?

 

Thanks :)

 

 

 

Edit: about the modem itself in case anyone knows how to fix it... when I first plugged it in it worked fine, but at one point I moved the power point and now it just constantly makes this clicking noise when plugged in, and all the lights flash. Support just recommended I get a new one sent out.


Create new topic
414 posts

Ultimate Geek


  #1500096 26-Feb-2016 19:07
Send private message

There is no requirement to use there modem other than using anything else and you will get NO support 

 

the hard part for you is the easiest way to get your password is by using your existing modem.....
with that a no go you may be able to get your password out of the call center but you are more likely to get it from one of the M2 staff (orcon's parent company) on here

 

@Sounddude @bameron





 The views expressed by me are not necessarily those of my employer




39 posts

Geek


  #1500097 26-Feb-2016 19:11
Send private message

I can't get the password from their modem as it's broken... It's different from my account password, and hard coded into my modem? Seems... Silly.

 
 
 
 


414 posts

Ultimate Geek


  #1500105 26-Feb-2016 19:21
Send private message

Glynn: I can't get the password from their modem as it's broken... It's different from my account password, and hard coded into my modem? Seems... Silly.

 

It has it's advantages the main one been that you normally don't need to know it...
the hard part is that the call center staff are trained to read from the book and are unable to work solutions on the fly.

 

my response would be "Ok sir what we can do as a temporary measure as you sound like you know what you are doing, is that
I will give you your password so that you can use your existing modem until the replacement arrives.
However do bear in mind that our staff will be unable to help you should you run into issues"

 

;)





 The views expressed by me are not necessarily those of my employer




39 posts

Geek


  #1500106 26-Feb-2016 19:22
Send private message

Ok thanks, I'll give it a try. :)



39 posts

Geek


  #1500390 27-Feb-2016 14:44
Send private message

I called this morning and they were ok with giving me a password, however in using it I'm getting a "username or password error" in my modem.

414 posts

Ultimate Geek


  #1500445 27-Feb-2016 17:02
Send private message

Glynn: I called this morning and they were ok with giving me a password, however in using it I'm getting a "username or password error" in my modem.

 

A couple of things to check

 

 

 

username: <user>@orcon.net.nz
password is Case sensitive! so 11U4AaQW is different to 11uaaqw

 

 

 

edit:
Btw that is not my password.... ROTFLOL





 The views expressed by me are not necessarily those of my employer


Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.