Moved house in January so I signed up for a connection with Orcon on December 1st in case it will take more than a week or 2 to get internet sorted and couldn't believe that its still going on after 3 months!
We got the router within a week of the order and got an email telling us that someone will come and make sure the connecting will go as planned.
A week before Christmas, the "Scope guy" came in and saw a public footpath between our telecom cable and the telecom box, he claimed that there should be a cable running on our side of the footpath since the cable runs alongside the road. They said that will dig it out and connect our internet from there next week (before Christmas).
"Scope guy" never showed up before or after Christmas but since the connect date we set up was in mid January, we didn't pay too much attention.
Mid January. On the installation date, a few guys came with a router and said that they need a civil team to cut open the foot path. After telling them what the "scope guy" said, their reply is that there would NOT be a connection point on our side of the yard. We waited for a few hours for a civil team to come alone just to tell us that they will need a consent in order to cut the concrete. Everybody left and internet wasn't installed.
A week later. Thinking that a consent is on the way, I asked Orcon to set up ADSL while we are waiting for the consent. The ADSL order was in priority with 1 week wait.
A week later, ADSL installer came and said that he needs to get to the SAME connect point so the civil work needs to be done, and also said that there would NOT be a connection point on our side of the yard. I made a call to orcon the next day and asked for what happened, the respond was that ADSL connections are not supported in the area which is a lie because my neighbors uses ADSL!
Since then I have called twice or more every week to confirm with Orcon staff that there are NO updates and nobody knows whats going on and what is being done because they are "Not technicians".
Mid February. Someone from Chorus called at 8am asking if someone will be home at 9am. We found someone who's off work to go to our home waiting from 9am to 2pm for the guy to show up just wanting to know where the telecommunication cable is. In the evening I arrived home and checked what kind of work they had done but to find that no a single grain of soil had been touched.
The following week I called Orcon as always to ask what had been done during the visit, the report said that the Chorus had confirmed that THERE ISN'T A CONNECTION POINT ON OUR SIDE OF THE YARD.
I'm starting to think that no consents what so ever are actually in progress after all this time and we're never getting our internet connected. I really don't care what kind of connection we get anymore. I'm sick of hearing about how I can get a "call back" by pressing the star key (which doesn't even work), apologies from staff and "there should be something next week". I need hear that something is being done.