2Degrees UFB Install Process is this normal?

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completeview

8 posts

Wannabe Geek

#192260 3-Mar-2016 17:29

We finally has UFB installed in house yesterday moving away from VDSL (running at 35Mbit). Excitedly I ran speedtest when the link was ready and I got 30/10Mbit performance and was told by the 2Degrees help desk that despite the fact that I had ordered a UFB circuit to be 200/20Mbit this take time to provision and I could be waiting 5-10 days for this to be done Ahhhh!!!.

The support person mentioned that this was a Chorus thing. Has anyone else has this experience? Why would the default provision be 30/10Mbit? Why would it take so long to do and is this actually Chorus fault or 2degrees for not provisioning the right line first in their order?

robjg63

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#1505608 3-Mar-2016 17:39

Ordered bigpipe 100/20 and that's what it was as soon as it was switched on.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

richms

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#1505611 3-Mar-2016 17:45

robjg63: Ordered bigpipe 100/20 and that's what it was as soon as it was switched on.

Likewise for 200/200 at a couple of peoples I have helped to get it. Not sure what 2deg are talking about, unless they order a slow circuit and upgrade it later to save some cash.

Richard rich.ms

Jase2985

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#1505615 3-Mar-2016 17:59

internet connections are normally measured in Mbps, unless you live in gigatown

DarkShadow

1647 posts

Uber Geek

#1505630 3-Mar-2016 18:19

Once the speed change order is in the Chorus system, it will be completed in 1-2 business days. How long the order takes to get into the Chorus system though, will depend on your ISP.

SilentOne

290 posts

Ultimate Geek

#1505671 3-Mar-2016 20:19

Had mine connected on Monday. 200/20. First speedtest came back at 30/20 - so I rang. The tech said oh yup I can see the issue, applied te proper profile and reset the link - came back at 200/20.

Overall, very good install and experience for me - 4 weeks from order to live.

Based in Hamilton, with Ultrafast Fibre as the local fibre provider

toejam316

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#1505676 3-Mar-2016 20:28

Unfortunately there are communications issues between the RSPs and LFCs sometimes. Some of these issues cause things like exactly this - a misprovision. The silver lining is that you've been misprovisioned a usable service - just not as quick as you'd like. Easy enough to fix, just gotta wait for it to get pushed.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

quickymart

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#1505683 3-Mar-2016 20:41

Mine was 100/20 from day one, and it still is, which is exactly what I ordered.

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hellonearthisman

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#1505713 3-Mar-2016 22:02

When I got mine done with Snap, I got set to my adsl speed as the switch over happened mid billing and it was not unlimited but they gave me free data to makeup for that. I was not on an unlimited plan before the switch. So it seems normal I guess for am upgrade.

tdgeek

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#1505716 3-Mar-2016 22:10

RSP is different to the LFC. If a speed change is requested, that can be 5 days. To allow RSP to provision (your not always first in the queue) and to allow the LFC to provision (your not always first in the queue) You may well get it sooner. Patience Grasshopper. Older will know what that means

2degreesCare

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#1505828 4-Mar-2016 09:31

Hey Completeview,

Can you please PM us with your broadband customer number, we'll check this out for you. There are a couple of things it could be, hopefully it is just a profile thing our end and not a mis-provision. One thing I can assure you, this certainly won't be the case

richms:

Not sure what 2deg are talking about, unless they order a slow circuit and upgrade it later to save some cash.

One thing to note is if you originally ordered a 30/10 circuit and requested a faster speed after the order was in, we do need to wait for the initial order to complete before we can upgrade this, we can't do it while the order is in flight.

Thanks

Ralph ^JOB

jamesplay

37 posts

Geek

#1511652 11-Mar-2016 22:51

When I just got connected last year with Snap (now 2degrees), my speed was also set to 30/10 even though I ordered a 100/20 connection. I called up and the guy changed it right there and set my speed to 100/20.

2degreesCare

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#1512884 14-Mar-2016 11:26

Hey all,

We've made a couple of changes at our end in line with the change in our default offering, which should prevent this kind of thing in future for new customers.

Thanks

Ralph ^JOB