Switch from old plan to new plan, how long is too long?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Switch from old plan to new plan, how long is too long?

agent86

80 posts

Master Geek
+1 received by user: 8

#193854 27-Mar-2016 00:59

Hi all,

I'm currently on Orcon's old 100/20 UFB unlimited plan, and back in early November requested to change to the newer & cheaper 100/20 unlimited plan.

I think it was $95/month back then (just checked, seems to be $100 now?).

I've been checking posts about this and I've read that it can take a while due to work by Chorus etc, but it is coming up to 6 months now.

Am I being unreasonable, or is it getting a bit too long?

I've been bounced around customer service a couple of time already without any results.

Anyone else in the same situation or have been waiting even longer?

Thanks!

tdgeek

30048 posts

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Lifetime subscriber

#1520269 27-Mar-2016 09:10

AFAIK Chorus isn't involved in plan changes (GB and billing is the RSP), they do need to do the speed change, which your not getting.

NonprayingMantis

6434 posts

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+1 received by user: 1528

#1520270 27-Mar-2016 09:14

There is virtually no chorus work involved in changing ufb plans. That part should take a couple of days to change speed, and you aren't even doing that.

However,orcon have decided that, on their end, changing plans also requires moving billing systems and requires a brand new (virtually identical) router to be shipped. So any delay is entirely down to orcons decisions.

So yes, it is taking too long. I would be asking for a credit to be applied to my account for the difference, and backdated to the time I requested the plan change.

agent86

80 posts

Master Geek
+1 received by user: 8

#1520312 27-Mar-2016 11:16

Thanks for your replies.

Argh, all this time I thought I'd cut them a bit of slack a bit of slack because I mistakenly thought Chorus was part of the process from reading a previous thread.

I see now that the Chrous part mentioned in that thread probably refers to the speed change rather than the new plan.

Hopefully this gets sorted asap.

Cheers