I got an E-Mail a week or so ago, telling me they were increasing the price by $5 or so, something to do with the increased charge form Chorus.

Think this happened around the 11th of this month? They UFB entry level is now 'up to' 100/20 rather than 30/10. So You can now get unlimited 100/20 UFB with home phone (caller id etc and free national calls) for $110 per month. Take the 10$ per month Pay Monthly discount off and you get it for $100 a month. Very reasonable compared to there offers from when they launched. I was going to switch to MyRepublic next month when our contract came up, this price change was the saving grace (if MR had IPv6 I would have switched though as their Gamer plans come with 100/50 rather than 100/20).

Yes,  they put the price of ADSl/VDSL up because of the comcom announcement.

At the same time they ditched the 30Mbps plan and now their cheapest UFB plan is the 100Mbps, but also is more expensive.

Yes that's annoying.  I just joined and signed up for $59 per month for 12 months.  Website now shows $65 (with $10 discount). Wonder if they will put my bill up or honour the 12 month price they quoted me.

I see Telecom hasn't put theirs up yet.

Edit: I see that I will probably have gone from 30mbs to up to 100mbs.  That's cool though!

NonprayingMantis:

 

Yes,  they put the price of ADSl/VDSL up because of the comcom announcement.

 

 

 

At the same time they ditched the 30Mbps plan and now their cheapest UFB plan is the 100Mbps, but also is more expensive.

 

Depends on how you look at it, my 100Mb plan has just become cheaper

Hi all

We have notified customers by email, plus there's some info on our website that explains the recent price rises - https://www.2degreesmobile.co.nz/help-and-support/broadband-and-home-phone/updates-to-pricing-2/

Regards

^POB

2degreesCare:

 

Hi all

 

We have notified customers by email, plus there's some info on our website that explains the recent price rises - https://www.2degreesmobile.co.nz/help-and-support/broadband-and-home-phone/updates-to-pricing-2/

 

Regards

 

^POB

 

 

 

On that note I was never advised of the rise and simply got a new invoice at the new price, Supposedly it was supposed to be included in the anouncement section of my invoice which was blank, Agent I spoke to advised it happened to number of people.

In my case I have given notice that I am reassigning to another provider but they placed a disconnection order on my line which I am still waiting to have removed so I can actually transfer over.

2degreesCare:

 

Hi all

 

We have notified customers by email, plus there's some info on our website that explains the recent price rises - https://www.2degreesmobile.co.nz/help-and-support/broadband-and-home-phone/updates-to-pricing-2/

 

Regards

 

^POB

 

 

 

Dear 2DegreesCare,

Will you be putting the price of fibre up as well,  to stick with your 'same price for best connection available'  marketing?

Also, I have been waiting for a call back from your accounts people for over half an hour now.  Are you really retaining my position in the queue?

Also,  you have had the "we are exeriencing higher than usual call volumes" message on ever since Snap became 2Degrees.  Permanently.  Makes it kinda redundant, don't you think?

lucky015:

 

On that note I was never advised of the rise and simply got a new invoice at the new price, Supposedly it was supposed to be included in the anouncement section of my invoice which was blank, Agent I spoke to advised it happened to number of people.

 

Same here. I received no email notification about the price change, and was quite annoyed to receive an invoice $5 higher than the previous month with no explanation. If they have failed to give notice of the price change then they are probably in breach of their own terms and conditions.

Still waiting on call back 3 hours later.  Why offer the service if you don't call customers back? 

GeoffisPure:

 

2degreesCare:

 

Hi all

 

We have notified customers by email, plus there's some info on our website that explains the recent price rises - https://www.2degreesmobile.co.nz/help-and-support/broadband-and-home-phone/updates-to-pricing-2/

 

Regards

 

^POB

 

 

 

 

 

 

 

 

Dear 2DegreesCare,

 

Will you be putting the price of fibre up as well,  to stick with your 'same price for best connection available'  marketing?

 

Also, I have been waiting for a call back from your accounts people for over half an hour now.  Are you really retaining my position in the queue?

 

Also,  you have had the "we are exeriencing higher than usual call volumes" message on ever since Snap became 2Degrees.  Permanently.  Makes it kinda redundant, don't you think?

 

 

 

Hi Geoff,

In line with the increase for the copper pricing, we retired the 30/10 plan and dropped the 100/20 plan $5/month in line with the new copper price point, so that our entry level fibre is now a better offer at the same simple price point as copper.

If your call back hasn;t been received, something must have gone wrong there, can you please message us what time you entered the queue, what number you called from, what time you requested the call back and the number you requested this on, and we can check this out. 

Thanks

Ralph ^JOB

alasta:

 

lucky015:

 

On that note I was never advised of the rise and simply got a new invoice at the new price, Supposedly it was supposed to be included in the anouncement section of my invoice which was blank, Agent I spoke to advised it happened to number of people.

 

 

Same here. I received no email notification about the price change, and was quite annoyed to receive an invoice $5 higher than the previous month with no explanation. If they have failed to give notice of the price change then they are probably in breach of their own terms and conditions.

 

Hi Alasta and Lucky,

All of our broadband customers were notified on the invoice prior to the change taking effect, in the announcements section. Doing it this way ensures that all customers received adequate notification (1 month prior to being billed for the change, and 3 weeks before that bill is due).

Thanks,

Ralph ^JOB

Now that you mentioned it. I think I received an e-mail regarding the prices of mobile & broadband going up by a little bit.

There was a mention of the increase on my previous months invoice.

yup, I got the surprise $5 increase as well. Little bit annoyed but it's probable an old invoice had the notice on it as I only check the bank statement for the correct amount going out.

On a different note I'm still on an old Snap plan that included a free static ip which I need. If I switch over to a newer (cheaper) 2 degrees plan will I be able to keep my static IP?