I am trying to provide remote support for my daughter and have a query. She booked to change from Vodafone VDSL (working fine for the last 18 months or so) in Auckland to Flip VDSL. I was surprised to hear that a Chorus tech turned up and did some wiring in the house. AFAIK he made no changes to the HG659 modem.
He then went up to the cabinet to do "something" and texted my daughter to say all done, please restart your modem. She did and since then has no internet. She is not technical and has no internet connection so I am struggling to help. I am told that getting help from Flip support has been a challenge (that may go both ways of course) and they are not willing to send anyone out.
A few questions:
1) Why would it be necessary to change the wiring in the house, if it already works?
2) Is the Vodafone HG659 known to work with Flip? (I can't see why not, it's all the same VDSL, AFAIK). And if so, are any changes required?
Many thanks - Chasio