I have an Orcon Genius modem complete with Genius telephone handset. I've not had any problems accessing the internet or telephone with the recent exception of calling my Mom in Bairnsdale, Victoria.
Friday evening (April 1, 2016) I call tech support regarding the problem I've experienced calling Bairnsdale.
Tech Support tell me they need to reset my connection and run some tests. The lights on the modem go off, then the modem reboots but I've lost ADSL sync.
Tech Support get me to unplug my modem and plug a phone into the jack point and he seems surprised that the phone doesn't work (of course it wouldn't work, Orcon Genius is naked broadband with voip telephone).
Long story short, Orcon claim Chorus have checked the connection this afternoon at my property (I did not see or hear them despite being home all day) and now Orcon claim the fault is with my wiring and will not take any further action until I pay for an independent tech to check my wiring.
What are odds of my wiring failing at the precise moment Orcon reset my connection???