2Degrees mobile - wont let me change back to the $29 plan?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees mobile - wont let me change back to the $29 plan?

sxz

761 posts

Ultimate Geek
+1 received by user: 194

#195398 19-Apr-2016 11:20

I'm trying to transfer from the $49 plan to the $29 plan online, but there is no option to do so - I can only downgrade to the $39 plan.

Does anyone know why?

2degreesCare

1537 posts

Uber Geek
+1 received by user: 274

Trusted

2degrees

#1535484 19-Apr-2016 11:51

Hi, we don't have that facility to downgrade to the $29.95 plan online via Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login, you need to call us on 0800 022022 or 200 from your 2degrees phone. Alternatively PM us your mobile number and 4 digit PIN.

Cheers

^POB

sxz

761 posts

Ultimate Geek
+1 received by user: 194

#1535503 19-Apr-2016 12:05

OK Thanks.

Is this a bit sneaky - hoping customers will just settle for the $39 plan cos we cant be bothered ringing the 0800 number?

PaulBags

809 posts

Ultimate Geek
+1 received by user: 184
Inactive user

#1557506 22-May-2016 19:39

Really inconvenient I have to say, all options for end/switch at end of current month should be available online. Saves the time ringing, + there's the certainty (false sense of security it may be) of seeing the options/flag in my account myself vs trusting a voice on the line.