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914 posts

Ultimate Geek


#195425 19-Apr-2016 21:13
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Hey team,


We've got 2x 200/200 UFB connections and we've been noticing some speed issues this evening as well as packet loss on both connections. They're both in the Auckland CBD in separate locations. Usually they're both rock solid.


Just wondering if anybody is experiencing similar issues before I call them in the morning?




--- ping statistics ---


71 packets transmitted, 60 packets received, 15.5% packet loss


round-trip min/avg/max/stddev = 52.980/56.966/66.461/2.451 ms






CallPlus Auckland, connection 1:



CallPlus Auckland, connection 2:



Citylink Wellington, connection 1:



Citylink Wellington, connection 2:






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5988 posts

Uber Geek

Lifetime subscriber

  #1536040 19-Apr-2016 21:13
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.


If you are posting regarding DSL speeds please check that


  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:


  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.


A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.


I recommend you read these two blog posts:


I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.


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I fix stuff!
1903 posts

Uber Geek

Lifetime subscriber

  #1536058 19-Apr-2016 21:39
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Hi Peppery


We are looking into it.


914 posts

Ultimate Geek


  #1538186 22-Apr-2016 15:11
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Still having some serious packet loss this afternoon. Can't even get to the Callplus site and the 0800 number fails instantly.


Any idea what's going on?

178 posts

Master Geek

  #1538191 22-Apr-2016 15:19
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I can confirm certain UFB connections and Dedicated Line connections are down. For us, our main line went down, and our back-up UFB line wasn't working properly either.


Rebooted some on-premise equipment and it seemed to have brought back our main line.


Can't get through to anyone on their Tech Support line at the moment, but our Key Account Manager hastedly told me it was a Nation-wide fault, and they are still looking into fixing it.

I fix stuff!
1903 posts

Uber Geek

Lifetime subscriber

  #1538202 22-Apr-2016 15:42
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Hi Guys


We had a network issue around 3pm today due to a card failure in a core router.


Should be resolved now.


Please let me know if you are still having issues.


914 posts

Ultimate Geek


  #1538278 22-Apr-2016 17:19
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All back to normal :)

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