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asjohnstone

76 posts

Master Geek


#195916 11-May-2016 19:48
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Suddenly I'm in the last few days getting dreadful performance of large downloads from a few sites. (This isn't torrent or other P2P traffic).

 

I know other people in NZ getting fantastic performance from these sites. My generic speed tests, show > 100mbs, on UFB.

 

I think I've ruled out everything but the ISP

 

 


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PeterReader
5988 posts

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  #1551109 11-May-2016 19:48
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

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hyperman
418 posts

Ultimate Geek


  #1551140 11-May-2016 20:11
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unofficial answer is no..

 

but for a more official point of view you will have to wait for one of the Vocus staff..... (as it may have changed with the multiple new owners)





 The views expressed by me are not necessarily those of my employer


bameron
305 posts

Ultimate Geek

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  #1551268 12-May-2016 08:32
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Our policy is to provide our customers with the best possible internet experience. To achieve this we provision enough bandwidth to avoid congestion of any service at a typical peak hour. Orcon will only prioritise your traffic temporarily to improve performance during an unexpected outage, such as a denial of service attack.

It sounds like you might have an issue, so give our support team a ring on 0800 13 14 15 and we'll get onto it. Cheers!


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