Sudden ADSL speed drop (15mbps -> 10mbps)

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tchart

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#196044 17-May-2016 10:59

I know this is probably a bit of a "how long is a piece of string" post but here goes.

We are a relatively new 2 degrees ADSL customer after being on Fibre for several years (we were one of the first).

Anyway, we have been getting around 15mbps since the connection was established in February (which I beleive is the max speed for our connection).

Last week (after severe weather) our download speed has dropped to around 10mbps (usually 9.x) and upload is a dire <0.5mbps.

I've restarted the Fritz.box several times but the speeds remain the same.

Not sure if the weather was just a coincidence but is this normal or worth investigating?

Jase2985

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#1554021 17-May-2016 11:11

what are your connection stats in the modem?

sbiddle

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#1554023 17-May-2016 11:17

Connection stats are the most important thing here.

Based on what you've said I'd be looking at your own network first as there is a very good chance you're saturating connection with upstream data causing the slowdown.

tchart

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#1554372 17-May-2016 20:03

Thanks guys. Yeah something isn't right. Just noticed in the logs that there are several "DSL not responding" messages. This after having not rebooted the device or changed IP's for several weeks.

Coil

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#1554464 17-May-2016 22:43

Hi, Looks like there is a fault on your line. Definitely try the standard isolation test and if all else fails log a fault with your ISP.

(Different jack points and note differences, Try another DSL cable.)

Ramjet007

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#1554520 18-May-2016 05:18

I had a similar problem. My speed went from 15 to 9, then stopped. Tech found the cable from the house to street was faulty.

Switch to a different cable and now back to 15

2degreesCare

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#1554598 18-May-2016 09:24

Hey there Tchart,

Certainly looks like there is an issue there, especially if this has occurred after some poor weather, could be some water on the line or something similar.

As others have suggested, give the modem a try in your other jackpoints to eliminate the internal wiring as a cause, then give the team a call on 0800 022 022 opt 9, and we'll get a tech out for you.

Thanks

Ralph ^JOB

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tchart

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#1554619 18-May-2016 09:57

Thanks guys. Speed dropped to 2mbps last night and then kept disconnecting every few minutes. I'll raise a call.

tchart

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#1558881 24-May-2016 19:02

Just to close off;

After running 6 hour line test 2 degrees sent a Chorus tech out today. After inspecting the wiring he switched my port at the cabinet and back up to 15mbps. Connection been up for 4 hours now and stable.

2degreesCare

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#1559179 25-May-2016 09:29

Excellent, glad to hear that's all sorted :)

Ralph ^JOB