Netcomm NF4V dropping out

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Netcomm NF4V dropping out

CM

141 posts

Master Geek
+1 received by user: 12

#196251 24-May-2016 17:59

Hi - I upgraded to Slingshot VDSL a couple of months ago but about once a day my internet light goes red and I need to reset the modem.

It did it this again this afternoon and needed 4 resets to get a green internet light again. I checked the log and it has these weird 2013 dates either side of 16:28 and 17:11. Any idea what this is? Would this explain the drop-out?

2016-05-24 16:27:14 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 34803 Kbps, downlink rate: 79585 Kbps
2016-05-24 16:27:32 [5] syslog: Accessor:[CPE] Method:[INFORM] Para:[] Result:[0] CPE periodically inform to ACS!
2016-05-24 16:28:29 [5] syslog: Accessor:[CPE] Method:[INFORM] Para:[] Result:[0] CPE periodically inform to ACS!
2013-11-12 00:11:36 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 33565 Kbps, downlink rate: 79957 Kbps
2013-11-12 00:11:34 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 33298 Kbps, downlink rate: 78963 Kbps
2013-11-12 00:15:37 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 27148 Kbps, downlink rate: 81278 Kbps
2013-11-12 00:17:02 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 31841 Kbps, downlink rate: 80624 Kbps
2013-11-12 00:11:36 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 35142 Kbps, downlink rate: 79276 Kbps
2013-11-12 00:11:35 [5] syslog: Accessor:[CPE] Method:[DSL] Para:[] Result:[] DSL link status: Up, uplink rate: 33230 Kbps, downlink rate: 79605 Kbps
2013-11-12 00:12:09 [6] syslog: Accessor:[CPE] Method:[NotiInform] Para:[type=2] Result:[0]
2013-11-12 00:12:09 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=X@slingshot.co.nz ip=X] Result:[0] Wan Link was Connected
2013-11-12 00:12:09 [6] syslog: Accessor:[CPE] Method:[NotiInform] Para:[type=2] Result:[0]
2016-05-24 17:11:57 [6] syslog: Accessor:[ACS] Method:[GetNoti] Para:[] Result:[00000000]
2016-05-24 17:12:04 [5] syslog: Accessor:[CPE] Method:[INFORM] Para:[] Result:[0] CPE periodically inform to ACS!

I use a separate router (Netgear Nighthawk R7000) so I have faster wifi, but I'm not sure how would be responsible.

Any assistance would be greatly appreciated. Slingshot just tells me to do the standard isolation testing but

(a) I don't have another VDSL modem, and

(b) even if it did, I don't see how it would tell us anything if the internet is working at the time I do it

Regards,

Craig.

PeterReader

6028 posts

Uber Geek
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#1558841 24-May-2016 17:59

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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CM

141 posts

Master Geek
+1 received by user: 12

#1558943 24-May-2016 20:49

Ah crap just realised it's an 'Energy Imports' vb204w modem, not the Netcomm one I thought it was. Still, the problem and weird log files remain the same...

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