txt message about unrequested upgrade?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › txt message about unrequested upgrade?

DarrenJ

122 posts

Master Geek

#196278 25-May-2016 17:04

I'm on the Orcon 30/10 plan. I haven't upgraded to 100/10 as a) have to deal with the call center and b) heard horror stories. c) heard there is a 12 month contract

Today I get a txt message that my plan was upgraded. Online it's showing I'm still 30/10. So I'm a bit confused, especially as I haven't requested a plan change, so I called Orcon. The person I dealt with said my plan has not been upgraded and disregard the text message. Has anyone else received similar messages?

But he said I could upgrade to 100/20 and it would cost me about the same as my 30/10, with my current voice addons, etc , and with no contract, and just $9.95 to cover shipping of the new modem.

Can't complain at that :)

since a) and c) went surprisingly pleasant - let's hope b) is the same.

Sideface

9355 posts

Uber Geek

Trusted

Lifetime subscriber

#1559494 25-May-2016 17:47

It all sounds like a very cunning gorilla sales tactic by Orcon

Sideface

bameron

305 posts

Ultimate Geek

Trusted

2degrees

#1559859 26-May-2016 10:22

Hi there,

It sounds like the chap you spoke with has got this covered. Sorry for any confusion re: the text!

Cheers,

Cam

DarrenJ

122 posts

Master Geek

#1575158 16-Jun-2016 16:51

And it went pear shaped. <sigh>

tripper1000

1617 posts

Uber Geek

#1584419 1-Jul-2016 22:33

Weird - I also received an unexpected upgrade text message, but it seems that I have actually been upgraded.

Initially it did not seem like I had as speedtest.net and my account on line showed the same old 30/10 details, but once I reset the modem and ONT, speedtest.net showed 105Mbit down and about 19Mbit up.

Just rechecked account details now and it has been updated to show "Unlimited Genius Fibre 100Mbps".

To be honest I am not impressed with the real world speeds. It may be coincidence (and I'd like to hear if others have the similar experiences) but the only thing that seems faster is the speed test. Torrents (Linux distro's of course) have definitely slowed down, more so on the up stream side. I was trying Glasnost to see if my new plan had traffic shaping and although it seems to start OK, it keeps timing out with the error "The connection to the measurement server was lost" (yes I'm using a 1Gbit wired connection and yes the wireless is disabled and no there are no other devices using the internet).

DarrenJ

122 posts

Master Geek

#1584449 2-Jul-2016 07:26

tripper1000:

Weird - I also received an unexpected upgrade text message, but it seems that I have actually been upgraded.

Initially it did not seem like I had as speedtest.net and my account on line showed the same old 30/10 details, but once I reset the modem and ONT, speedtest.net showed 105Mbit down and about 19Mbit up.

Just rechecked account details now and it has been updated to show "Unlimited Genius Fibre 100Mbps".

To be honest I am not impressed with the real world speeds. It may be coincidence (and I'd like to hear if others have the similar experiences) but the only thing that seems faster is the speed test. Torrents (Linux distro's of course) have definitely slowed down, more so on the up stream side. I was trying Glasnost to see if my new plan had traffic shaping and although it seems to start OK, it keeps timing out with the error "The connection to the measurement server was lost" (yes I'm using a 1Gbit wired connection and yes the wireless is disabled and no there are no other devices using the internet).

I agree with the speeds. Torrents are definitely slower.