New Network Outage/Status Notifications for My Repbulic

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New Network Outage/Status Notifications for My Repbulic

clinty

1182 posts

Uber Geek

Lifetime subscriber

#196338 27-May-2016 12:58

Just found this when flicking through their support site:

http://status-nz.myrepublic.net/

You can sign up for e-mail/sms/tweets by clicking the Subscirbe button

signed up for SMS and e-mail and got a notification through about half hour later when they updated it for the nationwide maintance :)

Clint

UncleArthur

197 posts

Master Geek

#1561043 28-May-2016 00:48

May 20, 2016

No incidents reported.

They're kidding right????

http://www.geekzone.co.nz/forums.asp?forumid=165&topicid=196126

Might be a slightly optimistic incident log.

nigelj

856 posts

Ultimate Geek

#1561058 28-May-2016 03:27

UncleArthur:

May 20, 2016

No incidents reported.

They're kidding right????

http://www.geekzone.co.nz/forums.asp?forumid=165&topicid=196126

Might be a slightly optimistic incident log.

PLEASE NOTE - This page is new and was launched on 23rd May 2016, as such past incidents are not listed.

That answers that...

k1w1k1d

1519 posts

Uber Geek

#1561102 28-May-2016 09:44

Just signed up to the email notifications. Will see how it goes.

Might have a slight problem getting email status messages advising that my internet is down???

I am in Christchurch, so not sure about signing up for texts as I don't want to get woken up at 3am to find that there is an issue in Auckland. Phone is always on as I an on call 24/7.

UHD

655 posts

Ultimate Geek
Inactive user

#1561113 28-May-2016 10:31

If your phone is always on then I'm sure mobile data will collect your e-mail just fine in case of an internet outage.

clinty

1182 posts

Uber Geek

Lifetime subscriber

#1561243 28-May-2016 15:21

Just got a message text and email,possible issue with DNS

Clint

deadlyllama

1260 posts

Uber Geek

Trusted

#1561370 28-May-2016 18:52

nigelj:
UncleArthur:

May 20, 2016

No incidents reported.

They're kidding right????

http://www.geekzone.co.nz/forums.asp?forumid=165&topicid=196126

Might be a slightly optimistic incident log.

PLEASE NOTE - This page is new and was launched on 23rd May 2016, as such past incidents are not listed.

That answers that...

That's an awfully convenient time to erase your outage log.

nigelj

856 posts

Ultimate Geek

#1561381 28-May-2016 19:32

deadlyllama:
nigelj:

UncleArthur:

May 20, 2016

No incidents reported.

They're kidding right????

http://www.geekzone.co.nz/forums.asp?forumid=165&topicid=196126

Might be a slightly optimistic incident log.

PLEASE NOTE - This page is new and was launched on 23rd May 2016, as such past incidents are not listed.

That answers that...

That's an awfully convenient time to erase your outage log.

I'm not sure it's fair to criticise them for not loading old outages (how far back would you expect them to go?), sure it was a long and bad one, but they aren't exactly hiding the truth, in fact I think it's fair to put a positive spin on it... "Hey look, they know they screwed up their messaging, they've now setup a good status page that will keep people up to date, what a positive step".

Still wouldn't convince me to recommend MR to anyone, but as far as I'm concerned, it's a change in the right direction.

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pab

106 posts

Master Geek

ID Verified

#1561456 28-May-2016 22:56

I'm not sure it's fair to criticise them for not loading old outages (how far back would you expect them to go?), sure it was a long and bad one, but they aren't exactly hiding the truth, in fact I think it's fair to put a positive spin on it... "Hey look, they know they screwed up their messaging, they've now setup a good status page that will keep people up to date, what a positive step".

Still wouldn't convince me to recommend MR to anyone, but as far as I'm concerned, it's a change in the right direction.

How about as far back as including the incidents that triggered the change in network status reporting to your customers?

It is a positive thing and i've raised multiple times with customer services many time since joining in April.

UncleArthur

197 posts

Master Geek

#1561466 29-May-2016 00:18

nigelj:

I'm not sure it's fair to criticise them for not loading old outages (how far back would you expect them to go?), sure it was a long and bad one, but they aren't exactly hiding the truth, in fact I think it's fair to put a positive spin on it... "Hey look, they know they screwed up their messaging, they've now setup a good status page that will keep people up to date, what a positive step".

Still wouldn't convince me to recommend MR to anyone, but as far as I'm concerned, it's a change in the right direction.

Old outages? We're talking 9 - 7 days ago.

How about as far back as the dates shown on the page reporting 'no outages'

To list a bunch of dates, with a little note asking you to ignore half of then is a bit ridiculous (particularly when they are saying to start paying attention from the first business day following a major outage)...... nothing but spin doctoring.

That said, IF from now on it actually reflects reality, then yes I agree it's a step in the right direction, even if that first step is a bit of a stumble.

MyRepublic

39 posts

Geek

Trusted

MyRepublic

#1561544 29-May-2016 09:56

Hi Guys,

Thanks for your feedback on the new network status page we launched.

Our team decided to set up a dedicated network status page with easier access for customers. This was Due to the recent outage that effected customers nationwide.

We're are wanting to have full communication with our customers in the event of any network issues and we think our new page gives customers this option.

Regards,

The Team @ MyRepublic NZ.