All good here in Rolleston.

Hi guys,

The outage has resolved earlier this morning, however we are aware that a small number of connections have not come back online. Our engineering team are investigating these connections at present.

If you haven't already, please contact the helpdesk on 0800 022 022 opt 9 to complete standard troubleshooting, and we'll confirm if you are affected.

Apologies for any inconvenience caused,

Ralph ^JOB

2degreesCare:

 

Hi guys,

 

The outage has resolved earlier this morning, however we are aware that a small number of connections have not come back online. Our engineering team are investigating these connections at present.

 

If you haven't already, please contact the helpdesk on 0800 022 022 opt 9 to complete standard troubleshooting, and we'll confirm if you are affected.

 

Apologies for any inconvenience caused,

 

Ralph ^JOB

 

Hi,

Thanks for your post, but I wouldn't call an issue 'Resolved' if some of the connection have not come back online. It's not resolved until it's fixed for everyone.

This isn't the first time we've had issues with the connection (there was also an outage last month I think). I don't remember having issues when it was Snap...

I don't think I'll stay with this ISP for very long...

First world problems - yes indeed, but we live in a first world country and some of us rely on the Internet at home for work.

Anyway...

The outage has resolved itself.......

No it hasn't. Still out in East Christchurch 16:45

mad01:

 

2degreesCare:

 

Hi guys,

 

The outage has resolved earlier this morning, however we are aware that a small number of connections have not come back online. Our engineering team are investigating these connections at present.

 

If you haven't already, please contact the helpdesk on 0800 022 022 opt 9 to complete standard troubleshooting, and we'll confirm if you are affected.

 

Apologies for any inconvenience caused,

 

Ralph ^JOB

 

 

 

 

Hi,

 

Thanks for your post, but I wouldn't call an issue 'Resolved' if some of the connection have not come back online. It's not resolved until it's fixed for everyone.

 

 

 

This isn't the first time we've had issues with the connection (there was also an outage last month I think). I don't remember having issues when it was Snap...

 

 

 

I don't think I'll stay with this ISP for very long...

 

 

 

First world problems - yes indeed, but we live in a first world country and some of us rely on the Internet at home for work.

 

 

 

Anyway...

 

2degrees are telling me it's Enables fault.

Did we get a credit for usage? Can't explain a negative usage?

My connection is still out as of this morning.

Will see whats what when I get home from work. Powered off and on both the ONT and fritzbox multiple times over the weekend.

durkadurk:

 

My connection is still out as of this morning.

 

Will see whats what when I get home from work. Powered off and on both the ONT and fritzbox multiple times over the weekend.

 

Calling their support on Saturday, they said that the advice given to them was to tell customers to turn off their router + ONT for 45mins. We found it worked for us. I'm not sure if they did anything their end while it was off - having previously power cycled both with no success, doing so with a 45min wait seemed to fix it.

Cheers for that I'll give it a go.