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MurdocAV

5 posts

Wannabe Geek
Inactive user


#196439 31-May-2016 12:00
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Prelude:

Let me say that I am just a Poor Auckland Student who just wants some internet, I saw that fibre was available and thought hey everything should work out great, moving in was during my exam time so I thought I'd get onto it a month early to get sussed. And before you say I have no life and I should just do something else while I wait for internet, consider the fact that I live of no food and extreme budgeting to get along, I have no one who I can stay with in so in turn the internet is pretty amazing to me. And also yes I know that it isn't Orcon's fault and they are trying their best to suss out the connection. Also when reading this realise that I will be going almost a month without internet for no logical reason and more if the trend continues like it has.

 

I moved into my flat on the 18th of May and being a computer science student I was very glad to be able to get fibre in my flat.

 

Leading up to moving in I thought I'd setup my internet early (28th April) so I could have a seamless transition when moving into the flat. I had researched a lot of internet providers and thought I'd go with Orcon because they offered a free modem and installation. I knew that their customer support had terrible reviews, but I thought I would have no need for it because once I get fibre I would be good to go.

 

4th of May

 

I got a call from chorus saying that the install date was on the 7th of June and that they would come to my house and check out my property on the 27th of May for internet. While stoked that everything was going smoothly I was worried that during this time I had my exams. So on this day (4th of May) I called up Orcon and asked for ADSL internet.

Initial Bad Experience:

The guy on the phone told me since the date was before three weeks (which it wasnt, even the consultion date wasn't before three weeks.) He could not give us temporary internet during the time. After having a look at the calender I called back and got the same guy and asked him if he could do something since it was more than three weeks and he refereed to me by saying sorry no thats our policy. Not being able to do anything I thought I'd tough it out and get 3g data.

 

18th of May

 

So having no option I thought I would have to tough it out and have no internet, told my flatmates they weren't too pleased but they accepted it. We all got given one thing to do and I choose internet to sort out a good connection.

 

I had told my landlord about the fibre (before moving in) and he said it should be fine since he has a pipe (conduit he called it) that connects to the main road which they could put it through. He wasn't too keen on anything being dug up, but I assumed that since he had the pipe where his wires were that everything should be fine.

 

Buying Mobile internet

 

At this point I really wanted some internet so I could talk to my friends down in Otago on Skype and play some games with them. So I was careful and conservative with my data and managed to live on 150Mb a day by not downloading anything. I didn't expect this to last long but to date I've already spent $65 on mobile data, and to me thats more money than I can spend on food for a week. 

 

27th of May - Chorus Appointment

 

I had the chorus guy come over and they were adamant on bring the internet through the driveway and said that they could not do it through the pipe on the street that my landlord had, My landlord then told me unless they do it his way he won't let it go through. The chorus guy took some photos and left. (Oh and I also missed a tutorial worth 1% to attend this appointment)

 

At this point I was just feeling down about having no internet let alone fibre. So I thought since I doubt that fibre gonna get installed that I'd call up Orcon and tell them that now it's definitely been over 3 weeks. I got connected to a really nice lady at the connection team who I told my situation to and told them I wasn't gonna get fibre most likely and asked for a temporary connection. She replied that she could help me out (Yay I thought) and said that Adsl would be up on Monday morning (I was amazed that I was gonna get internet on Monday!)

 

30th of May - Day of supposed connection

 

So I waited since 8am to 4pm waiting for internet, thought hey this isn't coming so I'll give them a call to confirm when the internet will be on

 

Call#1 12pm - Hey we' re sending you a text or give you a call today when your internet will be on (weird I thought but hey I'll take it)

 

Call#2 4:30pm (Since they close at 5pm) - Yea we're gonna send you a text or give you a call today.

 

So 8:00pm and My flatmates are pretty angry at me for not sorting out the internet since they missed another Game of Thrones episode (WHICH BELIEVE ME IM SAD ABOUT TOO!!)

 

31st of May - I have just given up

 

10am - Call up Orcon, tell them got no such txt or call. Ask if I can know when it's connecting over the phone and they say the new date for the connection is 8th of June (9 days away) at this point I've given up. My flatmates are amazingly mad at me for not being able to do thier assignments and me I'm too quiet to ever even say something negative to someone over the phone. So yea I guess one day I will probably get internet but not a great start to my flatting life.

 

TLDR: I'm a poor student who is a avid internet user who has to go a month without internet even though I tried to the best of my ability to sort it out early before moving into the flat. As a result my new flatmates already hate me for not being able to sort out the internet.


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venomio
153 posts

Master Geek


  #1562950 31-May-2016 12:16
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First of all, I'm sorry to hear you're in-between a rock and a hard place.

 

However, your flatmates also shouldn't be angry at you, as you have no power over how ISPs work with Chrous on provisioning. They've obviously never tried to get fibre/internet in Auckland (and/or NZ) if they are this frustrated. It's extremely commonplace for provisioning to not go as planned. Show them this reply or actually just show them Geekzone's countless threads about the trials and tribulations of internet-wanters.

 

One life skill you will learn from this is that you have to be assertive (without being rude) over the phone, and remind them that you are a potential customer that was promised many different things in the past, with promises that have fallen through the cracks.
I highly recommend writing down the times and the name of the person you are speaking with. It is not rude to ask them this, and they expect this 99% of the time (I have worked in broadband helpdesk many many many moons ago).

 

If you continue being passed around without any real action, ask to speak to a manager. If they ask why, tell them it's because of the unreliable service (and promises) you've been getting thus far.

 

Hopefully someone on Orcon will see this and sort this out for you. Otherwise there are other ISPs that might provide better service to you. I assume you are going for naked fibre? Why not try take advantage of deal at BigPipe at the moment (no conection fee, 50% off modem price, 1 month free, unlimited data, no contracts) as they're very responsive from what I can see on Geekzone. I personally don't use them, so I can't vouch for anything else than what I see from Geekzoners.

 

P.S. A tip from my personal experience: if you have a laptop, free internet hotspots are heaven. Also this really depends on your neighbours but why not try ask them if you can have access to the internet and tell them your situation? Offer to pay for the internet you'd be using? Unlikely they'd agree, but hey, at this point it's worth asking.


DarkShadow
1635 posts

Uber Geek


  #1562960 31-May-2016 12:37
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MurdocAV:

 

I knew that their customer support had terrible reviews, but I thought I would have no need for it because once I get fibre I would be good to go.

 

 

You probably know this by now, but expect to need A LOT of customer support for a fibre connection because it's a minor miracle to have a Chorus fibre install go smoothly.


 
 
 
 


timmmay
16521 posts

Uber Geek

Trusted
Subscriber

  #1562967 31-May-2016 12:44
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Fiber installs take up to a year, sometimes more. Occasionally they're really quick. Slow is the norm.


DarthKermit
5312 posts

Uber Geek

Trusted

  #1562972 31-May-2016 12:54
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It's not surprising when demand (for a connection) is outstripping supply (of installers) and will do for the foreseeable future.


trig42
5045 posts

Uber Geek


  #1562973 31-May-2016 12:57
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As far as your Landlord goes, Chorus promise to reinstate driveways etc. to the state they were in prior to works commencing. Can you not arrange with the Chorus team to meet onsite with the landlor to convince the landlord that the fibre install will do no damage (in fact, it could add value to his rental as future tenants will be happy there is already fibre into the premises).


bameron
284 posts

Ultimate Geek

Trusted
Vocus

  #1562998 31-May-2016 13:53
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Hi there,

 

I'm sorry to hear you've had a bit of a rough time trying to get your connection sorted. Flick me a PM with your account details and I'll check it out and see what we can do.

I can't guarantee anything re: connection dates, but we'll shout you and your flatmates some pizza as an apology for the runaround - cool? :)

Cheers,

Cam


freitasm
BDFL - Memuneh
68842 posts

Uber Geek

Administrator
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Geekzone
Lifetime subscriber

  #1563006 31-May-2016 14:15
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DarkShadow:

 

MurdocAV:

 

I knew that their customer support had terrible reviews, but I thought I would have no need for it because once I get fibre I would be good to go.

 

 

You probably know this by now, but expect to need A LOT of customer support for a fibre connection because it's a minor miracle to have a Chorus fibre install go smoothly.

 

 

Mine was done in 90 minutes and worked no problem. Don't think everything is bad. Don't think everything is good.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


 
 
 
 


DarkShadow
1635 posts

Uber Geek


  #1563030 31-May-2016 14:35
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 If you want to join Bigpipe here's my referral link for $20 off. You can also use it in conjunction with the Grabone voucher.


wellygary
4999 posts

Uber Geek


  #1563068 31-May-2016 15:12
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Has your landlord signed the Chorus consent form, and agreed with Chorus on how the Fibre will reach the property?

 

Without an actual formal agreement from yout landlord, nothing is going to happen from any ISP


timmmay
16521 posts

Uber Geek

Trusted
Subscriber

  #1563078 31-May-2016 15:25
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You should possibly get xDSL to keep you going until UFB is in.


timbosan
1726 posts

Uber Geek


  #1563081 31-May-2016 15:37
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Not sure it will help as I am not with Orcon, but when I moved house from a property with an existing UFB connection I was given a DSL connection, and only had it for 8 days before UFB was connected again (and I know this is an extreme example of how quick UFB can be, but it shows it can be done, and there are no technical reasons why you cannot have DSL until UFB is installed).


venomio
153 posts

Master Geek


  #1563082 31-May-2016 15:38
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timmmay:

 

You should possibly get xDSL to keep you going until UFB is in.

 

 

That's exactly what OP is trying to do.

 

MurdocAV:

 

... asked for a temporary connection. She replied that she could help me out (Yay I thought) and said that Adsl would be up on Monday morning (I was amazed that I was gonna get internet on Monday!) ...

 


InstallerUFB
833 posts

Ultimate Geek


  #1563178 31-May-2016 16:25
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wellygary:

 

Has your landlord signed the Chorus consent form, and agreed with Chorus on how the Fibre will reach the property?

 

Without an actual formal agreement from yout landlord, nothing is going to happen from any ISP

 

 

Just a note -

 

The fibre install agreement (previously known as an install Consent) is between the Requester & Chorus  - its up to the requester to get their landlords approval - the signing of the document is nothing to do with Landlord.


MurdocAV

5 posts

Wannabe Geek
Inactive user


  #1568116 8-Jun-2016 17:41
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UPDATE

 

It's 5:37 on 8th of June, the day of the supposed connection, (9 days since the post) (2 months since I signed up) and I still haven't gotten internet (NOT EVEN ADSL) If it doesn't come by end of today I'm swithcing to Bigpipe and waiting 5-7 days for them to connect since they seem a lot more reliable than orcon when it comes to actually delivering on supposed dates.

 

My flatmates absolutely pissed at me for not delivering internet as they can't study or hand in assignments. I'm genuinely just sad at this point.


MurdocAV

5 posts

Wannabe Geek
Inactive user


  #1568117 8-Jun-2016 17:41
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UPDATE

 

It's 5:37 on 8th of June, the day of the supposed connection, (9 days since the post) (2 months since I signed up) and I still haven't gotten internet (NOT EVEN ADSL) If it doesn't come by end of today I'm swithcing to Bigpipe and waiting 5-7 days for them to connect since they seem a lot more reliable than orcon when it comes to actually delivering on supposed dates.

 

My flatmates absolutely pissed at me for not delivering internet as they can't study or hand in assignments. I'm genuinely just sad at this point.

Hope I don't get the $299 leaving fee since I haven't even been given internet yet instead have just been sent around in circles.


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