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Rambaldi

219 posts

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#196524 3-Jun-2016 09:41
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Not seeing any other reports of issues with trademe since last night when it started acting up, basically Orcon can see it one moment and can't the next, keeps timing out, not loading, site can't be reached. I've used Orcon's DNS, Google's DNS, done a hard reset and tried both again and the issue remainds. What's going on?


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Sounddude
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  #1564811 3-Jun-2016 09:47
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Trademe working fine for me up in Auckland

 

 

 

Can you post more details. (What does it resolve to? What does a traceroute look like?)

 

Just saying 'broken! fix it!' isn't much help I am afraid


Rambaldi

219 posts

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  #1564824 3-Jun-2016 09:53
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I'm in Auckland too and right this second it's working but 10 minutes ago it wasn't, and most of last night it was down 2-3 minutes up 30 seconds, repeat for hours. This morning when I woke up the same thing was happening, as soon as it's unreachable again i'll do a tracert and post it here. Refuse to believe i'm the only Orcon trademe user who noticed last night.

 

Example

 

 

 

 

This just happened, but the tracert didn't change as it changed to working again. Some thing happening in multiple browsers, with multiple dns's and on my ipad too with the trademe apps.

 

 


 
 
 
 


Rambaldi

219 posts

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  #1564836 3-Jun-2016 10:11
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Here's a few tracert's

 

 

Do I need to keep doing them or can you investigate? Located in Unsworth Heights, North Shore (Auckland).

 

 

 

 


yitz
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  #1564839 3-Jun-2016 10:18
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What does your tracert to www.trademe.co.nz show?

Rambaldi

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  #1564869 3-Jun-2016 10:39
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Here you go, took a little while

 

 

 

 

 


Sounddude
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  #1564870 3-Jun-2016 10:40
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Rambaldi:

 

Do I need to keep doing them or can you investigate? Located in Unsworth Heights, North Shore (Auckland).

 

 

 

Those trace routes look 100% as I would expect. We peer privately with Trademe.

 

 

 

 


Sounddude
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  #1564871 3-Jun-2016 10:40
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Rambaldi:

 

Here you go, took a little while

 

 

 

 

Thanks, thats something I can work with.


 
 
 
 


Rambaldi

219 posts

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  #1564875 3-Jun-2016 10:43
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I didn't think of doing a tracert to www.trademe.co.nz , thanks for pointing that out yitz


dukester
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  #1564902 3-Jun-2016 10:57
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Rambaldi:

 

I'm in Auckland too and right this second it's working but 10 minutes ago it wasn't, and most of last night it was down 2-3 minutes up 30 seconds, repeat for hours. This morning when I woke up the same thing was happening, as soon as it's unreachable again i'll do a tracert and post it here. Refuse to believe i'm the only Orcon trademe user who noticed last night.

 

Example

 

 

 

 

This just happened, but the tracert didn't change as it changed to working again. Some thing happening in multiple browsers, with multiple dns's and on my ipad too with the trademe apps.

 

 

 

 

You maybe confirming a problem I have from time to time.. I get the same message using the chrome web browser from time to time on random sites. If I go straight to Internet Explorer the site works.


Rambaldi

219 posts

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  #1564913 3-Jun-2016 11:10
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Same thing happening on Safari on my ipad, and on Microsoft Edge on windows 10 (same system that has chrome). It'll work perfectly at times but then just suddenly stop, and be unreachable for awhile, then be reachable again.


Sounddude
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  #1564915 3-Jun-2016 11:16
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Trademe load balance over 2 sites. (202.162.72.2 and 202.162.73.2). One works, done doesn't.

 

However we have done a change, can you retest for us and see how it goes?


Rambaldi

219 posts

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  #1564925 3-Jun-2016 11:30
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From the tracert it appears to be fixed, I think

 

 

Thanks for your help :)

 

 


Sounddude
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  #1564930 3-Jun-2016 11:39
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Can you trace to 202.167.72.2 (Thats the broken one sorry!)

 

 

 

 


Rambaldi

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  #1565062 3-Jun-2016 14:18
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Just got home, doing a tracert to that other ip right now, its timing out just like before. Also can't access the site.

 

 

 

 


Rambaldi

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  #1565068 3-Jun-2016 14:26
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Updated with pic above.


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