Hi All, 

I'm in the process of moving from slingshot to 2degrees for home broadband. When I signed up the mentioned that today would be the day that the magic happened.... Not feeling it though...

My internet died at pretty much 5:30pm today so I thought cool, something must be happening....
I still haven't received my modem yet but should be able to use my existing one.
Only problem is I'm not sure how I should be typing in my username into the modem settings, can anyone confirm the naming convention?
I have an account and password that I can log onto the customer website and that works fine.
Let's pretend it's "hsimpson".... In the modem settings I tried that, no joy, tried hsimpson@2degreesbroadband.co.nz etc....

Annoying this is I was supposed to get a text with all the detail but nothing and gave up phoning after being on hold for 30 minutes.

Any help would be greatly appreciated.