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Salami

235 posts

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#196706 9-Jun-2016 21:45
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Hi

 

I had VDSL for the last 2 days but it seems speedtest are indicating my speed are 9.5mbps/1mbps where when I was with ADSL it was 15mbps/768kbps.

 

I'm in Mount Roskill, Auckland and I'm about 1km from the nearest exchange.

 

I'm sure I was on UCLL ADSL before

 

This is the approximately how far the exchange is to my house

 

 

Why is my modem showing 20mbps when I'm only achieving 9mbps.

 

Maybe I should wait a few more days?

 

What are your opinion about my line?

 

My modem shows the following stats:

 

B0 Line Rate - Upstream (Kbps): 1142

 

B0 Line Rate - Downstream (Kbps): 20594  

 

Downstream Upstream Line Coding(Trellis): On On SNR Margin (0.1 dB): 87 90 Attenuation (0.1 dB): 303 0 Output Power (0.1 dBm): 185 105 Attainable Rate (Kbps): 21211 1137

 

 

 

Thanks


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PeterReader
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  #1569013 9-Jun-2016 21:45
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



Jase2985
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  #1569022 9-Jun-2016 21:47
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you should be seeing 20mbps there or there abouts in a speedtest. why you are not is probably down to an issue inside yor network or its not been configured correctly with your ISP


 
 
 
 


hio77
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  #1569029 9-Jun-2016 22:09
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768 up sounds rather like a pulled out of nowhere number.. if that was accurate for on UCLL for that distance, i would say look at your internal wiring as likely you will get a reasonable boost cleaning that all up.

 

 

 

If you were on UCLL before, its very likely you were on 6dB and the move to chorus gear again met with a SNR change.

 

 

 

your modem is showing 20/1.1 there, which would show about 19/1 on a speedtest are you testing hardwired to your modem? no other activity going on.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


Salami

235 posts

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  #1569035 9-Jun-2016 22:25
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hard wired on lan not running anything.

 

 

 

How do I go about asking someone to check my wiring?Who do I go to?

 

 


hio77
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  #1569050 9-Jun-2016 22:29
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Salami:

 

hard wired on lan not running anything.

 

 

 

How do I go about asking someone to check my wiring?Who do I go to?

 

 

 

 

 

 

you could request for a tech to come out and do it, 150~200 i think is the going rate for that.

 

Considering your in auckland @coffeebaron would probably be a cheaper (and more trustworthy...) option.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


Salami

235 posts

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  #1569051 9-Jun-2016 22:30
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Let me check with my ISP first and if they say its something else i"ll pm him

 

 

Thanks

hio77
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  #1569054 9-Jun-2016 22:36
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May also be worth considering your set for Year 8 fibre rollout there. 

 

 

 

based off the shapemap it looks like MDF paths really arent in your favor - as in the line is not directly to you at all.

 

The map you posted above is somewhat missleading in terms of distance, your looking at about 1K at best. Borderline for VDSL, ild bet actually within the "Extended VDSL range"

 

 

 

whats your attenuation figures there?

 

 

 

also, obviously wait out your 10 day DLM period, most isps wont want to touch a VDSL line until that unless its rolling back..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


Salami

235 posts

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  #1569055 9-Jun-2016 22:38
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It says i won't get Fibre till 2019.

 

I have no idea why I have to wait this long since places around my area has fibre.

 

 

Sandringham, Mt Eden, Just the top of MT roskill has fibre I believe.

 

 

I'm like stuck in between on stupid copper and I'm wanting fibre the most.

 

If I knew VDSL was so bad I wouldve stayed with ADSL but a decrease in speed was unexpected.

hio77
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  #1569056 9-Jun-2016 22:41
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Salami: It says i won't get Fibre till 2019. I have no idea why I have to wait this long since places around my area has fibre. Sandringham, Mt Eden, Just the top of MT roskill has fibre I believe. I'm like stuck in between on stupid copper and I'm wanting fibre the most. If I knew VDSL was so bad I wouldve stayed with ADSL but a decrease in speed was unexpected.

 

 

 

VDSL by nature, being PTM rather than ATM is actually faster even if at the same rates. less overhead in the encapsulation.

 

 

 

Fibre is pretty close to you, but unfortunately someone always has to be last...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


Salami

235 posts

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  #1569058 9-Jun-2016 22:42
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When looking at the Orcon Genuis modem stats it says

 

 

Attenuation (0.1 dB): 303

 

 

The figure look kinda weird?

hio77
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  #1569060 9-Jun-2016 22:43
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Salami: When looking at the Orcon Genuis modem stats it says Attenuation (0.1 dB): 303 The figure look kinda weird?

 

 

 

thats 30.3 dB, really rather far end of VDSL and pushing it.

 

 

 

as i said before though, based off your ADSL numbers you gave, you line doesnt sound the cleanest. thats purely an assumption and without digging into graphs and testing cant really be definitive about that.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


Salami

235 posts

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  #1569062 9-Jun-2016 22:45
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I wish the tech gave a more insight to my line.

 

 

He did mentioned I'm a bit far but didn't say it was terrible. He said probably in the mid 20s.

 

 

 


hio77
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  #1569064 9-Jun-2016 22:50
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Salami: I wish the tech gave a more insight to my line. He did mentioned I'm a bit far but didn't say it was terrible. He said probably in the mid 20s.

 

sadly they arent always very helpful at all..

 

 

 

its why i make a point of getting them to talk raw numbers, attenuation, snr etc which i can put more realistically to a value.

 

 

 

20s is what you are getting currently though, which makes the 9 a bit off. potentially a handover issue on orcons side even.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


Athlonite
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  #1570945 13-Jun-2016 12:25
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thats 30.3 dB, really rather far end of VDSL and pushing it.

 

 

 

I'm surprised they allowed the install with that sort of attenuation I thought there was an upper limit where they'd just say no 


sbiddle
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  #1570986 13-Jun-2016 13:10
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Athlonite:

 

I thought there was an upper limit where they'd just say no 

 

 

The limit was 10.8dB which was increased to 15dB at the end of April after the 998 bandplan change.

 

 


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