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philnz47

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#197930 18-Jun-2016 18:37
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In the evenings my speed drops from over 10 Mbs  to 7-8 Mbs and the connection graph turns into a saw blades teeth. Chorus check my line and gave me a new clean line today but same again this evening.

 

 

 

Anyone got a suggestion what I should now do to get this resolved?

 

 

 

Thank you.

 

 

 

 

 


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PeterReader
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  #1576288 18-Jun-2016 18:37
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



yitz
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  #1576302 18-Jun-2016 18:42
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Was that speed test performed over a wired or wireless connection?

 
 
 
 


philnz47

30 posts

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  #1576304 18-Jun-2016 18:49
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It was via Ethernet connection.


Jase2985
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  #1576312 18-Jun-2016 19:19
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who is the ISP


michaelmurfy
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philnz47

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  #1576314 18-Jun-2016 19:35
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It is Slingshot.

 

 


philnz47

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  #1576334 18-Jun-2016 20:29
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Here is more data

 

 

 


 
 
 
 


Lias
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  #1576337 18-Jun-2016 20:30
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Jase2985
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  #1576339 18-Jun-2016 20:33
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so why not post it in the slingshot forum?


philnz47

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  #1576342 18-Jun-2016 20:39
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I give in.....why not?


sbiddle
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  #1576345 18-Jun-2016 20:48
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What are your DSL sync stats?

 

 


philnz47

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  #1576357 18-Jun-2016 21:05
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is this it?

 

 

 

 

 


Sideface
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  #1576361 18-Jun-2016 21:23
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philnz47:

 

is this it?

 

 

Unreadable.

 

Please use this option: "Here is the BBCode to copy and paste into your forum post to insert a small thumbnail with a link to the FULL size image:"





Sideface


Jase2985
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  #1576362 18-Jun-2016 21:29
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philnz47:

 

I give in.....why not?

 

 

 

 

because if it is ISP related the ISP representative/s may not read the NZ Broadband forum, they may only monitor their own sub forum so if you were expecting help from them you may not get it.


Jase2985
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  #1576363 18-Jun-2016 21:30
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Sideface:

 

philnz47:

 

is this it?

 

 

Unreadable.

 

Please use this option: "Here is the BBCode to copy and paste into your forum post to insert a small thumbnail with a link to the FULL size image:"

 

 

 

 

also maybe try croping the image to only include the relevant data :)


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