Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

291 posts

Ultimate Geek
+1 received by user: 44


Topic # 198920 28-Jul-2016 09:01
Send private message

I've been on the phone for last hour waiting to be coonected to a support rep. The internet line (adsl) went down at around 1am and has not been up ever since. Tried two different modems they both refused to connect so i think its a line problem.

How do you get this stuff sorted? Last time I contacted them by email/website i got back an email directing to call them if there is still problems, but the are not answering the phone? ( like "we'll be with you shortly" for more than an hour)

Create new topic
999 posts

Ultimate Geek
+1 received by user: 56


  Reply # 1600020 28-Jul-2016 09:22
Send private message

Hey Zespri,


What time did you call? Can you message your account details, and i'll look into it for you. Our wait times were around 54 seconds on average yesterday, so i'd like to see what we can do to get this sorted for you.


Thanks Zespri.

291 posts

Ultimate Geek
+1 received by user: 44


  Reply # 1600039 28-Jul-2016 10:02
Send private message

Thank you very much, this has now been resolved.


I'd like to make two suggestions:


Firstly, I was told over the phone that there was a fault in my area (Massey). If this information was available on the web site it would have saved me a couple of hours.


Secondly, it seems that the "technician will call you back option" is only available when you call from a landline.


Initially I dialed the slingshot number at 8am sharp on my cellphone.  At 9:20 I tired of hearing "we will be with you shortly" and hang up. I re-dialed on the land line, and I was suggested a call back option. I hang up and called from the mobile again. There was no call back option offered there. So I hang up again, I called from the land line, I choose the call back option and I was called back in less than 5 minutes.


It looks like something is very broken when you dial from a cell phone. I only have a land line because slingshot gave me one "for free" without me asking. If not that I'd be stuck.


Thank you for getting this resolved.



Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.