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69 posts

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Topic # 201393 16-Aug-2016 21:07
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Hi all,

Dumb question time...But hopefully someone from Slingshot can help out.

I was setting up my son's router over the phone over the weekend and was changing the DNS addresses to an unblocking service so they can do the usual Netflix USA thing with their Roku. We couldn't get the addresses to register and the SmartDNSProxy site kept telling us the DNS was not set up properly. Long story short, we just could not get it going even after factory resetting router and loading the backup file we made.

I decided to get him to install Team Viewer so I could log in remotely (he's in Christchurch and I'm in Auckland). Anyway, after doing a bit of checking in the DNS tab, I discovered that the PPPoA interface was active and the PPPoE was not and was showing as disconnected. As soon as I set up the DNS servers on the PPPoA interface everything worked.

My question is this: what is the correct interface for VDSL? Slingshot's site says PPPoE and my routers have always been setup with this for my previous VDSL connections. My son called the Helpdesk and was told that they are definitely on VDSL (they are only getting 11mb download and 1mb upload...which sounds suspiciously like ADSL to me...). I was going to change it on their router but then realized if I did and they were in fact on ADSL then it wouldn't work anyway.

Can anyone shed some light on this and advise if I am correct or if i am actually just talking bollocks?

Cheers.

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'That VDSL Cat'
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  Reply # 1612792 16-Aug-2016 21:14
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11/1, PPPoA, that's adsl forsure.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1612798 16-Aug-2016 21:17
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hio77:

11/1, PPPoA, that's adsl forsure.



I knew it!!! I thought I was going nuts for sure.

Thanks for the quick response - now to try to get Slingshot to change it over...

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  Reply # 1612833 16-Aug-2016 21:38
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richierich1968:
hio77:

 

11/1, PPPoA, that's adsl forsure.

 



I knew it!!! I thought I was going nuts for sure.

Thanks for the quick response - now to try to get Slingshot to change it over...

 

 

 

ild post line stats, unless its a bad line. thats likely too far for vdsl.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1612835 16-Aug-2016 21:44
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hio77:

richierich1968:
hio77:


11/1, PPPoA, that's adsl forsure.




I knew it!!! I thought I was going nuts for sure.

Thanks for the quick response - now to try to get Slingshot to change it over...


 


ild post line stats, unless its a bad line. thats likely too far for vdsl.



I'll try to get the line stats, but the Helpdesk tech said it was definitely VDSL (may have been too lazy to check...). If it is too far for VDSL they were never told that.

'That VDSL Cat'
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  Reply # 1612839 16-Aug-2016 21:46
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richierich1968:

I'll try to get the line stats, but the Helpdesk tech said it was definitely VDSL (may have been too lazy to check...). If it is too far for VDSL they were never told that.

 

Prequal may say it, but based on what those stats would equate to on a clean line, it wouldnt be okay for VDSL come it being actually activated.

 

 

 

In a rural situation you may see a bit of a jump, due to the thicker copper often used.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1613101 17-Aug-2016 11:14
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hio77:

 

richierich1968:

I'll try to get the line stats, but the Helpdesk tech said it was definitely VDSL (may have been too lazy to check...). If it is too far for VDSL they were never told that.

 

Prequal may say it, but based on what those stats would equate to on a clean line, it wouldnt be okay for VDSL come it being actually activated.

 

 

 

In a rural situation you may see a bit of a jump, due to the thicker copper often used.

 

 

 

 

Checked with Slingshot again this morning and it is definitely VDSL, but the interface on router as mentioned is PPPoA. The helpdesk wasn't sure if this would cause issues or not but told me to delete that profile and use the PPPoE one, but I haven't as yet since I need to enter the username and password.

 

Having a look at the stats, the downstream SNR is 6db, upstream is 13.1 and the attenuation is 20.5db and upstream 15.4, attainable rate 18200 down and 900 up so I figure this is way too high for decent VDSL speeds. Would these figures also result in disconnects?

 

UPDATE: daughter-in-law just got off ph with SS and was told - wait for it - you are DEFINITELY on ADSL...!! She had to talk to the connections team, who confirmed it and will send a request to Chorus to get it changed to VDSL. When this will be done they can't say. FFS.

 

I've got SmartDNSProxy going and they are getting NF USA, so that's a bonus.

 

All I can do now is wait...


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  Reply # 1613146 17-Aug-2016 12:05
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At 20.5 dB downstream attenuation it may not be worth the extra $$ for VDSL2. I don't think Slingshot offer master filter and wiring installation for naked VDSL.

 

Assuming you're signed up on their $69 unlimited ADSL deal and connected through their unbundled ADSL2+ equipment you could try enabling ADSL2+ annex M for some extra upload.


'That VDSL Cat'
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  Reply # 1613199 17-Aug-2016 12:52
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6dB, She is on bundled gear.

 

As above, get a filter installed it does not sound like a healthy line.

 

 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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