Before last xmas I was made aware that ultrafast broadband was finally gonna be available on our street.

After last xmas, I got numerous leaflets in my mailbox trying to get us switched to Ultrafast broadband.  In the meantime my current ISP - 2degrees increased the monthly fee for ADSL2 connection, which I'm using.

Before this Easter I rang 2degrees and applied to upgrade my ADSL2 to Ultrafast Broadband 100M

After this Easter some technician from Vision and Stream (subcontractor of Chorus) came to my place without me knowing in advance of their visit.  I was at work that day and they left a card to call.

The last visit from Chorus was end May, when one technician came, again without me being present on site (I have requested specifically and repeatedly that I be given 30 minutes before the technician's arrival so I could make myself present on time when they arrive).  The technician only rang me when he arrived on site and told me he would need to have approval for access to the power pole outside my house.

And now it's almost September, I am still stuck at the Build stage and understand that access to a power pole needs to be obtained before someone could do the "Build".  In fact this power pole access issue was raised as early as back April.

I rang Chorus earlier this month and was only told that a request to gain access to the power pole was just lodged and they were expecting to get reply by the end of Sept!!!

I have no committed contract with 2degrees at the moment.

I have one question: if I decide to change my ISP from 2degrees to another, and apply to have ultrafast broadband installed at my place, do I need to go through all this process again from scratch?