Slow uploads to Google Drive and Facebook, but not when vpn is on

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow uploads to Google Drive and Facebook, but not when vpn is on

hellonearthisman

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#203151 19-Sep-2016 19:56

I am getting slow uploads to Google Drive and Facebook, but not when vpn is on. Other places have no worries with uploads and my speed test is good.

But if I change my VPN to USA I get great upload speeds. Nothing else is changes so I don't think it could be my computer.

Anyone got any idea's what could be doing this?

timmmay

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#1636125 19-Sep-2016 21:08

What DNS servers are you using?

sbiddle

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Biddle Corp

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#1636171 19-Sep-2016 21:17

Incorrect DNS is my first suggestion as well.

SCM

459 posts

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#1636193 19-Sep-2016 21:39

Disable IPv6 and check again, I have been having issues with Facebook and Google with IPv6. As soon as IPv6 is disabled those issues go away...

hellonearthisman

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#1636223 19-Sep-2016 23:30

My Fritzbox DNS Servers are the DNS servers assigned by the Internet service provider and are pointing to
202.37.101.1 202.37.101.2

Which are the old Snap ones. 2Degrees no longer has DNS server information of it's website, so I don't know if it's changed or not.

I am going to try disabling IPv6.

SCM

459 posts

Ultimate Geek

#1636224 19-Sep-2016 23:34

They are the same IP's from the Snap days.

hellonearthisman

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#1636226 19-Sep-2016 23:37

It looks like turning off IPv6 has cured that blip.

Thanks All.

SCM

459 posts

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#1636228 19-Sep-2016 23:41

Good to know its not just my connection doing this.

I did let 2degrees know about this about some months back, they seem to think there is no issues and to contact FB and Google..

Traceroutes all look normal

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

SCM

459 posts

Ultimate Geek

#1645049 4-Oct-2016 09:16

@2degreesCare, This issue is Still ongoing, do you plan to resolve it at any point in time?

2degreesCare

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2degrees

#1645267 4-Oct-2016 15:20

Hey guys,

We aren't aware of any issues that could be causing this. Can those affected please message us here with usernames and customer numbers so we can check this out further for you?

Thanks ^JOB