Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


CamH

429 posts

Ultimate Geek


#204870 20-Oct-2016 22:17
Send private message

Has anyone ever succeeded in getting 2degrees to redirect to something other than voicemail when unavailable?

 

We have 6 work phones with 2degrees, and we want to direct them to our message service, not 2degrees voicemail when we're unavailable. The stores and contact center tell us to run #21# which is divert, always on - not exactly what we want because then we get no calls at all. Tried turning off voicemail and enabling "divert when unavailable" on the phone, but we still got 2degrees voicemail, just with a message that voicemail is disabled!

 

I know Spark can do it as many of our clients redirect to live message services, but moving our phones to another provider is the last thing I want to do. Any ideas?






Filter this topic showing only the reply marked as answer Create new topic
Affiliate link
 
 
 

Affiliate link: Norton Secure VPN helps secure private information using bank-grade encryption when using public Wi-Fi on your PC, Mac, or mobile device.

Stu

Stu
Hammered
6499 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1655482 21-Oct-2016 08:28
Send private message

What sort of phones?

 

Usually it's done under Call Forwarding, you need to enable Always Forward and set the number there that you want the calls to go to. Disabling this will return everything to normal operation.





It’s not that I’m agoraphobic, it’s just not safe to go out anymore.

 

Keep calm, and carry on posting.

 

Referral Links: Sharesies Backblaze 

 

 


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1655484 21-Oct-2016 08:34
Send private message

Why are you not simply using call forward on no answer?

 

 

 

 


Stu

Stu
Hammered
6499 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1655492 21-Oct-2016 09:06
Send private message

Or that ^.

It should all be in the same place, under Call Forwarding.




It’s not that I’m agoraphobic, it’s just not safe to go out anymore.

 

Keep calm, and carry on posting.

 

Referral Links: Sharesies Backblaze 

 

 




bigreddog
127 posts

Master Geek


  #1655496 21-Oct-2016 09:19
Send private message

I've been doing it for years, sending everything to 2talk. I find it much easier to get voicemails emailed to me. I just set all diverts (except divert all obviously) to my 2talk number.

 

edit:punctuation


2degreesCare
1537 posts

Uber Geek

Trusted
2degrees

  #1655504 21-Oct-2016 09:40
Send private message

Hi @CamH

 

Were you told to enter **21*64222022000#? That WILL divert all calls to voicemail.

 

However if you enter the following - **21*64(destination number)# - i.e. **21*64221234567# it will divert to that number. 

 

If you want to divert unanswered calls enter *004*+64(destination number)**30# i.e. *004*+64221234567**30# 

 

Please note that voicemail will be deactivated if it's not been used or active in 60 days.

 

Hope that helps.  Please PM us your number if the info given wasn't correct plus time and date of call so we can check the call.

 

^POB


CamH

429 posts

Ultimate Geek


  #1655518 21-Oct-2016 09:50
Send private message

Perfect, thank you so much! That's exactly what we needed. 2 stores and the contact center couldn't give us that info. Thank goodness for GZ!






Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24


New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49


Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37


Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20


Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11


Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04


Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08


JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05


New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35


Chromecast With Google TV Review
Posted 10-Jun-2022 17:10


Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01


Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01


HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31


Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10


Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.