Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


CamH

564 posts

Ultimate Geek


#204870 20-Oct-2016 22:17
Send private message

Has anyone ever succeeded in getting 2degrees to redirect to something other than voicemail when unavailable?

 

We have 6 work phones with 2degrees, and we want to direct them to our message service, not 2degrees voicemail when we're unavailable. The stores and contact center tell us to run #21# which is divert, always on - not exactly what we want because then we get no calls at all. Tried turning off voicemail and enabling "divert when unavailable" on the phone, but we still got 2degrees voicemail, just with a message that voicemail is disabled!

 

I know Spark can do it as many of our clients redirect to live message services, but moving our phones to another provider is the last thing I want to do. Any ideas?






Filter this topic showing only the reply marked as answer Create new topic

Stu

Stu
Hammered
8332 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1655482 21-Oct-2016 08:28
Send private message

What sort of phones?

 

Usually it's done under Call Forwarding, you need to enable Always Forward and set the number there that you want the calls to go to. Disabling this will return everything to normal operation.





People often mistake me for an adult because of my age.

 

 

Keep calm, and carry on posting.

 

 

Referral Links: Sharesies - Backblaze

 

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

 

No matter where you go, there you are.




sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1655484 21-Oct-2016 08:34
Send private message

Why are you not simply using call forward on no answer?

 

 

 

 


Stu

Stu
Hammered
8332 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1655492 21-Oct-2016 09:06
Send private message

Or that ^.

It should all be in the same place, under Call Forwarding.




People often mistake me for an adult because of my age.

 

 

Keep calm, and carry on posting.

 

 

Referral Links: Sharesies - Backblaze

 

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

 

No matter where you go, there you are.




bigreddog
197 posts

Master Geek

Subscriber

  #1655496 21-Oct-2016 09:19
Send private message

I've been doing it for years, sending everything to 2talk. I find it much easier to get voicemails emailed to me. I just set all diverts (except divert all obviously) to my 2talk number.

 

edit:punctuation


2degreesCare
1537 posts

Uber Geek

Trusted
2degrees

  #1655504 21-Oct-2016 09:40
Send private message

Hi @CamH

 

Were you told to enter **21*64222022000#? That WILL divert all calls to voicemail.

 

However if you enter the following - **21*64(destination number)# - i.e. **21*64221234567# it will divert to that number. 

 

If you want to divert unanswered calls enter *004*+64(destination number)**30# i.e. *004*+64221234567**30# 

 

Please note that voicemail will be deactivated if it's not been used or active in 60 days.

 

Hope that helps.  Please PM us your number if the info given wasn't correct plus time and date of call so we can check the call.

 

^POB


CamH

564 posts

Ultimate Geek


  #1655518 21-Oct-2016 09:50
Send private message

Perfect, thank you so much! That's exactly what we needed. 2 stores and the contact center couldn't give us that info. Thank goodness for GZ!






Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.