2degrees - Redirect to message service

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, 2talk and Vocus) › 2degrees - Redirect to message service

CamH

429 posts

Ultimate Geek

#204870 20-Oct-2016 22:17

Has anyone ever succeeded in getting 2degrees to redirect to something other than voicemail when unavailable?

We have 6 work phones with 2degrees, and we want to direct them to our message service, not 2degrees voicemail when we're unavailable. The stores and contact center tell us to run #21# which is divert, always on - not exactly what we want because then we get no calls at all. Tried turning off voicemail and enabling "divert when unavailable" on the phone, but we still got 2degrees voicemail, just with a message that voicemail is disabled!

I know Spark can do it as many of our clients redirect to live message services, but moving our phones to another provider is the last thing I want to do. Any ideas?

Norton Secure VPN

Affiliate link

Affiliate link: Norton Secure VPN helps secure private information using bank-grade encryption when using public Wi-Fi on your PC, Mac, or mobile device.

Stu

Hammered
6499 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1655482 21-Oct-2016 08:28

What sort of phones?

Usually it's done under Call Forwarding, you need to enable Always Forward and set the number there that you want the calls to go to. Disabling this will return everything to normal operation.

It’s not that I’m agoraphobic, it’s just not safe to go out anymore.

Keep calm, and carry on posting.

Referral Links: Sharesies Backblaze

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1655484 21-Oct-2016 08:34

Why are you not simply using call forward on no answer?

Stu

Hammered
6499 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1655492 21-Oct-2016 09:06

Or that ^.

It should all be in the same place, under Call Forwarding.

It’s not that I’m agoraphobic, it’s just not safe to go out anymore.

Keep calm, and carry on posting.

Referral Links: Sharesies Backblaze

bigreddog

127 posts

Master Geek

#1655496 21-Oct-2016 09:19

I've been doing it for years, sending everything to 2talk. I find it much easier to get voicemails emailed to me. I just set all diverts (except divert all obviously) to my 2talk number.

edit:punctuation

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1655504 21-Oct-2016 09:40

Hi @CamH

Were you told to enter **21*64222022000#? That WILL divert all calls to voicemail.

However if you enter the following - **21*64(destination number)# - i.e. **21*64221234567# it will divert to that number.

If you want to divert unanswered calls enter *004*+64(destination number)**30# i.e. *004*+64221234567**30#

Please note that voicemail will be deactivated if it's not been used or active in 60 days.

Hope that helps. Please PM us your number if the info given wasn't correct plus time and date of call so we can check the call.

^POB

CamH

429 posts

Ultimate Geek

#1655518 21-Oct-2016 09:50

Perfect, thank you so much! That's exactly what we needed. 2 stores and the contact center couldn't give us that info. Thank goodness for GZ!