Hi,

A month ago I applied for gigabit fibre. Fibre had just been installed in the house and up and running on a 100/20 plan. Today should have been the day we switched over to the gigabit plan. I ran a speed test today and nothing had changed, we're still getting the 100/20 speeds.

I just got off the phone with 2 Degrees and I was told when I applied for the gigabit plan I instead chose the 100/20 plan that we're already on. I'm sure I didn't do this, I always double check when filling in forms like this. I'm not even sure it's possible to choose a plan you're already on...? I was told that when they saw the change request was for the same plan they then cancelled the order. Our account summary still says we have a pending change request however. I've been told they will remove the pending request message so I can then apply for the gigabit plan AGAIN. I will then have to wait another month for the plan to switch over.

Do I really have to wait another month? Did I really choose the 100/20 plan again? Any help here would be awesome.

Cheers