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369 posts

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Topic # 205437 13-Nov-2016 13:16
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My parents recently changed from ADSL to fibre. Their house is old so they paid the wiring and maintenance fee just in case they may need it.

 

 

 

Do they still need it with fibre? 

 

 

 

 


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  Reply # 1670016 13-Nov-2016 13:19
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Nope


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  Reply # 1670030 13-Nov-2016 14:19
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I am not sure any company legitimately charges a maintenance fee for fibre.
I have not seen it mentioned anywhere.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

 
 
 
 


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  Reply # 1670042 13-Nov-2016 15:06

So who has the responsibility for each part of the fibre install?

 

Street to ETP - Chorus, Enable, etc.

 

ETP - Chorus, Enable, etc.

 

ETP to ONT - ?

 

ONT - ?

 

ONT to Router - ?

 

Router - ?

 

Router to devices - householder.


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  Reply # 1670046 13-Nov-2016 15:15
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The network is owned by the LFC up to the ONT. Everything from there on in is up to householder (or ISP).


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  Reply # 1670051 13-Nov-2016 15:37
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chevrolux:

 

The network is owned by the LFC up to the ONT. Everything from there on in is up to householder (or ISP).

 

 

I think that the OP  may be referring to the old phone wiring thru the house.  The carrier / ISP responsibility will stop at the ONT and for phone service at the analog output jack on the ONT.  Your home wiring is your problem..





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Old3eyes


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  Reply # 1670115 13-Nov-2016 16:24
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Thankfully fiber kills off this charge and makes it clear where the providers problems stop and yours begin. Having a socket on the LFC's device is much better than the demarc being fixed terminals in a plastic box with non-standard screws outside in the rain where it is hard to connect a device to test it for most people.





Richard rich.ms



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  Reply # 1670205 13-Nov-2016 18:19
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old3eyes:

 

chevrolux:

 

The network is owned by the LFC up to the ONT. Everything from there on in is up to householder (or ISP).

 

 

I think that the OP  may be referring to the old phone wiring thru the house.  The carrier / ISP responsibility will stop at the ONT and for phone service at the analog output jack on the ONT.  Your home wiring is your problem..

 

 

 

 

I'm not concerned about the home wiring - I don't think they're even using it now. The cordless phone is plugged into the ONT (or router - I forget) and that's it. 

 

 

 

Tried cancelling it on Slingshot's online account maintenance but it comes up with an error message 

 

Problem changing insurance

 

 

There was an error updating your insurance.

 

 

Will phone them tomorrow. 

 

 

 

 


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  Reply # 1670234 13-Nov-2016 19:03
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Who pays if a fault arises with the fibre that runs on your property? I thought that's what the fee covered?


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  Reply # 1670237 13-Nov-2016 19:08
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networkn:

 

Who pays if a fault arises with the fibre that runs on your property? I thought that's what the fee covered?

 

 

No, anything up to and including the ONT is the responsibility of the fibre company.


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  Reply # 1670241 13-Nov-2016 19:15
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good one i need to check my spark bill

 

edit: no longer there phew





Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  Reply # 1670600 14-Nov-2016 11:36
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Hello,

 

We still offer Wiring & Maintenance on our Fibre services as we use Hybrid wiring which utilises copper within the property for Homeline. If you do want to remove it though, Just flick through a message with the account info and I'll get that sorted.





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